We are an escrow based asian unknown here. But we have more than a year and thousands of operations, and the only complaints are this user and their multiaccounts.
I try to explain what happened:
- "Street Jammer" started the transaction, he choose the escrow, shipping times etc.
- The seller shipped it and provide tracking number. When the package came out of the post office the buyer open a dispute and immediately threaten to publish bad comments if we do not return their money. (The package not yet arrived.)
- We requested to the seller shipping proofs, photos and a video of the package. He also sent us screenshots of the buyer's address. Everything was correct.
- The buyer provides a video where another address appears, which supposedly gave to the seller.
- The buyer sends us many emails demanding money back, several of them threatening with bad reviews.
- The package arrived, and the money released by the evidence presented.
- We seek the history, and the buyer has several uncommitted transactions with vendors who sell drugs apparently. Something not allowed under our conditions.
Then he began a campaign against us, Now he is coercing us to pay him a "fee" or it will not stop its campaign. All the bad reviews of new accounts, youtube video and post on reddit everything is the same user, one transaction of thousands.
I think we've done the right according to the evidence provided.