I got blocked by Nina on whatsapp in January 2018, or she deleted the number, saying to me that Bitpay wasn't answering their emails, then they come up with this post two months after. I was waiting for a refund since June when Dylan was still the owner so he should have had access to my money anyway and they couldn't even make a call to him to clarify the position of the company. Is this even a serious post? Either Dylan left a shithole to them or it's the other way around. I provided every email I had with him in the past for the order and the invoice I had on their site that was still pending.
Anyway at least post your emails and conversations you had with Bitpay. And if you took this to Reddit implying it's Bitpay's fault then there would be more chances of success, as a community uprising always bring returns cause of pr-marketing aspect, considering the amount of people involved in this I'm surprised noone did, considering I received many pms of people in my same situation. I have to be blunt, one year has passed and you have nothing solid to prove you didn't take our money.