On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire stating the reference number was incorrect and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.
Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".
My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution decision. To me it's irrelevant. All I need is my $10,000 back in my account.
Your assistance is highly appreciated.
Account #: up108984857
Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.
We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.
Our team has sent an email to you recently with more detailed information on your issue.
We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.
Also, I kindly ask you to inform us once the funds will be available in your bank account.
Thank you for understanding.
Your record indicate that a transfer was made on 1 March 2018 from your side. However, I still have not received it. Now what is the update?