Hello,
First of all if someone still use Blackcatcard I am recomending to leave these company asap.
They are stealing small amounts of money from users balances. For example: if you add xxx EUR to you balance and make multiple purchases with you card there is a big possibility that remaining balance shown on their App will be lower than it should be.
In my case: I have topped up my balance with 300EUR+, made about 10-15 purchases, and then noticed that balance is lower than it should be. I have counted all expenses, and the difference was 50 Euros ! I have contacted their "support", they agreed that these money is gone somewhere and this is technical issue, asked me to check balance tomorrow and everything will be fixed. Unfortunately, balance never appeared, I was contacting them everyday, and always got same copy/pasted answer: "there is technical issues, which causes real balance is not showing correctly on the App, please check tomorrow" , after 2 weeks, money still not appeared..
I believe this is well organized scam from their side, if you add large amounts to your card and you make hundreds purchases with your card, you basically did not notice that +-50 euros from your balance is dissapeared. I have searched about this company and found plenty of scam reports with indetical or similar situation like mine.
I want to ask the community - what can I do with this shady company? I don't really worry for stolen 50 euros, but you can imagine how many money they are stealing every day. They should be closed!
Blackcatcard is registered in Malta ( papaya ltd ) . Someone suggested me to fill complain on cssf.lu . I am going to do this, but maybe there is more institutions where can I report this scam?
Thanks.