Hi, thanks for your question.

Currently, it seems Bitmain do not allow warranty claims through resellers but we are attempting to communicate and work with them on this issue.

In the mean time, I can confirm that we are offering an ITOP 90-day warranty - the same as the manufacturer - on all purchases of the S5+ made through our official site. If you need to return a faulty unit, you can send it back to us within the warranty period and we will continue to offer this unless we can do it through Bitmain in the future - this is our guarantee.

As a result, our costs are a little higher due to extra expenses in dealing with warranty claims but we offer more payment options and better customer service and support on our full range of products.

Hi all,

Just a quick update to let you know we've just uploaded a quick preview of the miner!

https://www.youtube.com/watch?v=6o3QLdlxbLo

Tutorial coming soon...

Enjoy!

Yeah, unfortunately there's nothing we can do about that. Even if we pay with Bitcoin we're likely to have to pay import tax in most places around the world.

Hi, thanks for your feedback. You're right that 100 items was incorrect and you're right about the Twitter and website being quite new. We started on Taobao and Alibaba then later eBay and have had a lot of growth in the past few years so have decided to test the water in the rest of the world. We're starting up independently where we have more control of our products and services and more direct dealings with our customers to offer a more complete service. Case in point - The Silverfish miners had a problem when the authentication server went down. Through Taobao/eBay, there wasn't much we could do (they like to stop sellers and buyers from communicating directly) and we had to put a message into the store page to our customers and hope they got it to let them know about an updated firmware.

Going independent allows us to communicate directly with customers and avoid these problems going forwards.

The Sfards miner: http://www.itopshop.net/sfards-28nm-sha256-and-scrypt-dual-miner-p-243.html (we have 2 with more coming very soon)

The stock levels on the website aren't all correct right now as we only have a small team transferring everything from Taobao and Alibaba to the new website but if it's on the site you can at least know that it's in stock. We're working hard to get everything up to date and added. You'll see our product catalog grow as we get more things online.

Here's the recent thread I started to introduce the company: https://bitcointalk.org/index.php?topic=1134060

If you notice any other problems or have any questions then please feel free to contact me by PM here or email (see my profile). As I said before, we're committed to excellent customer service and we have a proven record on Taobao, Alibaba and eBay. It'll take some time to get that reputation after a fresh start so of course we'll be trying even harder.

Hi jdebunt,

Products are currently shipped from China or Hong Kong but, depending on demand, we plan to have more locations around the world.

Thanks for your support! I also think it's about time we saw more companies at least offering the option of Bitcoin payments, it's come so far in the last few years.

We are pleased to announce the release of our brand new ITOP e-commerce store! We’re currently stocking a variety of Scrypt and SHA-256 miners and accessories, PC components and even drones with many more coming soon.

ITOP-corp is a fast growing company run by an international group of engineers and technology enthusiasts. We have staff from the UK, America, China and Malaysia to provide the best experience for our customers.

We use DHL, FedEx and EMS international shipping to provide reliable, insured and fast delivery the world over and we are committed to providing excellent customer service and quality. We accept all major credit cards, Paypal and Bitcoin payment coming in the next few weeks.

We look forward to seeing you there soon, stay tuned for a discount code and other special offers exclusively for Bitcointalk members! If you have any comments or suggestions, please feel free to let us know.

Store link: http://www.itopshop.net/

Also follow us on Twitter for more updates: @itopcorp!

Any questions, let us know.