You need to step up and put a statement on the top of the page, specifically addressing what you are doing to fix the failed payments, and the compensation you plan to offer your customers.

I've gleaned the following from your support staff by reading through the many complaint posts on Faceboook:

"We're in the process of getting the system ready to start processing each order.

We're working on getting through the back log, we just have to get the OK from our developers to go ahead and start processing them. The ones from yesterday will need to be manually processed when we are able to."

In other words, you don't yet have a fix for the failed payments, and have not started the actual process of correcting them.

Man up, do the right thing, and make a public announcement! You owe it to your customers at this point.

Furthermore, I do NOT appreciate your "customer service reps" implying that us complaining about a service that has been broken for days is hindering their work. Maybe if you made a meaningful statement, people would back off the complaining a bit.

People can be understanding, but not if you keep them in the dark and feed them BS.

Rest assured that anyone selling machines that make money will ship them out the door on the exact day that they can make more money getting rid of the machine than they can running the machine.

That is the exact day they can sell it for more than it's worth.

Understand now?

Gareth,

I prefer to use BitInstant,  and out of about 10 transactions, I've  Been happy with all of them.  The longest I've had to wait is overnight.  Now all of my transactions have involved transferring money into MtGox.  I used to use the Dwolla into MtGox,  but that seems to be more troublesome than Cash through ZipZap into MtGox.

Obviously there are some concerns right now with BitCoin.  Because of that I initiated a Bank Wire transfer to MtGox last week, and I'm still waiting for that to clear.

I'd like to continue using BitInstant, and would like to hear your thought and recommendations regarding which service from BitInstant is likely to be the safest and least troublesome.

Is Dwolla to MtGox working now?  I remember there were a lot of 'Account Verification failed' type errors that required me asking for help on this forum to get the transaction to go through.  Out of five or six different transactions, only one went through direclty without asking for help.   I'd like to be able to use that service and skip the step of making a cash deposit at Walmart.

Going that route of making a cash deposit at Walmart has always gone through immediately without any additional help.  I'm concerned though that this, so far bullet-proof type of transaction could fail.  Is it likely to remain working?

What do you recommend?

Thanks,  Iz.

Re Bitfloor.

I used their service once.  Please fill me in if I'm looking at this the wrong way.

Their service seems to be extremely expensive.

The transferring of money from a cash deposit at a local Bank of America wasn't bad.  

But once the money was in my account,  I had to trade for Bitcoins, and the rate was terrible.

Our of a $500 cash deposit,  I ended up with about $440 dollars worth of bitcoins.

Whereas with BitInstant,  a cash deposit at Walmart, through ZipZap yeilded me with about $480 dollars which immediately was transferred into my MtGox account, and the trade there was at the market rate, which gave me abouit $480 worth of Bitcoins.

So even though the transfer fees through Bitfloor were low, their 'Market Rate' for buying Bitcoins was expensive.

I lost about $40 out of my $500 compared to using BitInstant and MtGox.

Am I going about this wrong?

Thanks.  Iz.