He was not a minor, he was an adult but his documents were not updated due to which this problem arose which is being further complicated without being resolved. If you can get it reopened, that is fine. And one more question, why is registration not possible with different mobile numbers? Just like why are so many documents registered with one name? Just like how can multiple bank accounts be opened with one number? Just like how can multiple people be called with one number? Just like how can multiple games be played with one number? Just like how can multiple accesses be created on social media from a single number? Just like how can multiple websites be created from a single number? There are so many questions to which no one is answering or if a person creates an account from multiple numbers as per his wish, then a problem is being created?

You people are saying that I am demanding documents from you, then I am getting my documents provided now, so what is the problem in this, my KYC verification should be started from zero. You are thinking that I will upload the same documents, then you are wrong, I will upload my own documents and now I am not even a minor, I do not know what is right for me or not, that is why I do not understand what I am doing. You please take forward the process of getting my KYC completed. Do not make all these excuses because there can be many people to make excuses.

Can any person not run 2 apps from different numbers? And if your answer is no, then prove me. When I ask my family members or friends to play, why are they having a problem with it? This is enough, instead of that they should date the thief. Those who do drugs or intoxication cannot be minors. Similarly, if someone tried to withdraw money before turning 18+, then it came to the minor. What kind of rule is this that when you are criticized, you find the game user's fault? If you feel that you are a minor, then why don't you do KYC verification while making the game's profile? When someone plays and wins, then he tells about his problem, then you stand against him. Instead of helping him. These games were made so that we can play. And in these, if you feel that we are minors and cannot play, then you would not have given us permission to play even if we won, then who are these people, how will we withdraw our money, whether we have our documents or not, we will try to withdraw it. Because when we deposited the amount you did not realize that we are minors, hence they did not ask for any documents for verification, at the time of withdrawing money they understood about our verification! Do this, that is right, if we do it then it would be a mistake.

Now I am getting the KYC verification done on my own documents. Earlier the documents that I had uploaded were of my friend because my age was not 18+ and now when I am 18+, I have to upload my documents and get the KYC completed, so please spend money to get it reopened.

I have checked, my KYC verification is still showing failed. So my KYC verification option should be opened from Dubra so that I can complete it by submitting my documents from Dubra. Please open it again

Advanced kyc is done only after basic kyc . I am in the stage of basic kyc , I have to do basic kyc now

I will use my Aadhaar card to get the payment

Yes sir if you can get my kyc option reopened then it will be your kindness

I had won and I was asked to complete a kyc to withdraw the amount but they had already rejected my kyc.

And for this reason I could not withdraw even a single penny and lost everything because until they do not do my KFC, I will not be able to withdraw any amount, I can deposit it but I can not withdraw it, I have been scammed by this