Thanks snowcrawl but litterally no token or tx have arrived.
@KarlKarlsson_ can you help me please? I send an email to support but I didn't receive a reply

Hey mate, sorry for chipping in that late.
I assume you have fully verified your account including e-mail and SMS?
If that is the case and you still have not received your tokens, I need you to create a support ticket at
https://bitscan.atlassian.net/servicedesk/customer/portals. Our customer support will then take care of it.
Sorry for any inconvenience.