Worst piece of sh*t website ever, zero customer support.
Just bought some btc with my cc to buy some alts, tried to send the btc to an external wallet and the transaction is blocked and is "waiting for clearing" because I'm supposed to confirm my id, so I try to send them the photos of my id card but their awful software doesn't work and says that my id card can't be read, it has never worked before and it still doesn't work after four months since the first time I tried to send them the photos of my id card to confirm my id and had to finally use the mobile option that for some reason did work and it's not an option now to unblock my transaction. I've read that lots of people have had the same problem with their id recognition software, but they just don't bother to fix it.
Tried to write them and all I get is an automated message telling me how to send btc to external wallets, that's it, nobody has read my emails and they tell me a proper replay could take days or weeks, that's if the automated message is not everything they are willing to do to solve my problem, so I just have my btc/money stock in their wallet and can't do anything about it.
I don't understand how this website and Kraken can be the leaders of this market, cryptos will never be mainstream with this kind of sh*tty service.