Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.
How can you answer this without any other precision, excuse or any word for your customer to know what is going on. Did you try yourself to trade on your site? It is impossible. There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.
I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.
What about lowering your fees until this is fixed? I lost money because of orders not executed. The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.
Post
Topic
BoardExchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.
How can you answer this without any other precision, excuse or any word for your customer to know what is going on. Did you try yourself to trade on your site? It is impossible. There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.
Post
Topic
BoardExchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.
Yes I would also like to have an official communication about the engine issues and the potential fix. For now the engine is broken. The support team answers they are aware about issues but does not know when they will be fixed.
For the moment it is impossible to trade on this site. Even when there is no volume, most of the trade are delayed/not executed. It is a shame that they still apply the same fee when the site is not working. It is a nightmare and it is worst everyday.
If Kraken was professional, they should at least communicate officially about this and not do as there was no problem.
Post
Topic
BoardExchanges
Re: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH
Unfortunately the verification que is very long right now. If you have created a support request about this, post the request number and I can escalate your case.
Hi Dargo,
I have also asked for a verification more than 10 days ago. Do you think it will be processed this week?