Hello,
The answer of the support:

After login, click the "Home" link on the upper menu. That should bring the claim page to you. It works in here and it should work for you, too.

but that does not change anything.

A person to a solution?

Thank you.

Hello,

I have a problem, when I'm on my account (OLIVIER) I have no space for games, and when I refresh the page everything is displayed but disappears, I connect without any problem I do not have error message, so I can not harvest anymore, more catcha, I really do not have anything of the game display and I tested with chrome, firefox, edge.

Can you help me?

thank you