A week or two or 10 days - every day the term changes. At first we tried to write a letter for several days, without success. Then all the same they wrote, the letter reached, but there is still no answer to it in the mail.
Here is the same picture - I threw off the Guarantee letter in personal messages, there is no answer. And in the topic they answered me supposedly there are no confirmations))) They are already 2 weeks old! Give me back my money)