Personally, all sites load almost in the same time on my end (always pretty slow as my internet connection is not the best), but I have had the same issue as you (I almost never use auto cash out on Crash) on several sites. It is frustating for sure but it is also not fair to really blame it on the casino. The support could maybe have explained it better but the explanation of UserU is understandable and makes sense.

Ah, honestly speaking even I myself don't use manual on sites I play on because the connection on my end tend to be located far from the servers. It happened multiple times to me as well (and I suck at pulling out on Crash).

As you mentioned on using manual, we usually recommend utilizing the auto-cashout to avoid these kind of outcomes. By default, crash is a latency-sensitive game, so at times the response from the client (i.e. us players) might not register quick enough before the crash happens. Just like in a multiplayer games when we wonder why our actions take at least a second later to initiate. If you observe the top-left of the screen whenever a new round starts, a clickable dot is present to indicate the client's latency/ ping. From the image below, mine's terrible enough:



While I'm not from the Support team, do understand that the casino only takes responsibility if the issue falls on their servers or game providers. Using your case as an example, should the entire site encounter a sudden interruption right after you placed your bet, the casino will reimburse all affected players from that round. However since the client's latency is the issue, that falls outside of the casino's purview.

Hey Lucky7btc,

When you mentioned about losing $200 on crash, were you using the manual cashout feature?

This is normal practice for these crooks. When you win the line becomes 1.65-1.65. It is quite likely that they will block your account and take your money.

Why would bitcasino post fake RTP% ? As mentioned by Karl, the provider of a specific slot will provide the RTP information and this RTP is the same on all casino sites. If you don't believe me, just compare the RTP's of a specific game between multiple sites and you will see that it is the same.

One thing that I really like about Bitcasino.io is the way that they manage RTP (Return To Player) information on their site. You can basically see the current RTP setting of a game under their "Live RTP" section ...... so it is not like other casinos, where it is "hidden" or difficult to see. (Those casinos do not want you to play the games with a less favorable RTP for the house)

Thank you guys for making this transparent and even showing changes in the RTP ....so that you can manage your game play, based on the RTP of the Slots you are playing. 

These criminals are proven crooks. Even if the account is verified for them, it is not a problem to close it and steal the balance

Unlicensed scam bookie

I signed up at mybookie casino a few weeks ago. I made several a few deposits in which I lost. I managed on my last deposit to win $1250. I made a withdrawal and waited for the 48 hrs pending period. After that time I tried to log in to my account and found that it was locked. I contacted support on the phone and was told I needed to send in some documents. I sent in the documents and they were approved. I waited for a few hrs and then tried to log back into my account and it was still locked. I called again and was then transferred to someone. This guy comes on the phone and starts accusing me of knowing someone that charged back $2000 on their credit card and they weren't going to pay me unless they paid back the chargeback. I HONESTLY TO GOD DO NOT KNOW THIS PERSON THEY WERE ARE REFERRING TO. I tried to explain this to him. He insisted that I knew that person and he even insisted that I was a man using a voice decoder to sound like a woman. I told him he could easily skype with me and see I am a woman and this has to be a mistake and I'm caught up in their dragnet. He didn't want to hear it and hung up on me. I have never felt so low in my life. This guy honestly has the wrong person. I do not owe them any money nor do I know the person he was referring to (I swear to God!!!). I used crypto on all my deposits. I don't know who to turn to for help resolving this issue. But they truly have me mixed up with the wrong person(s).

I agree that crypto.com has the appearance of being especially shady. They apparently also have an exchange and claim to have fairly decent volume. They are offering very shady bonuses, but if you read the fine print, the bonuses are actually trading fee discounts. I am not sure if the volumes are fake, but I would be hesitant to deposit coin on their exchange.