User d4a2c160
Please help. On November 28th I used the iOS Freewallet Multi-wallet to exchange 2.8 LTC for 266 STEEM. I had LTC but didn't have a STEEM account showing yet in teh app since it still needed to be funded to appear in the list. I just had previously gone through the usual steps with no problem and exchanged LTC for DASH using the "exchange" feature in the app. After the confirmations the DASH wallet appeared in my list with the expected amount of DASH. My LTC to STEEM transaction didn't workout the same way unfortunately. Instead the STEEM wallet never appeared. After reaching out to support a few times one Freewallet rep replied that: the hash shows the transaction is complete but that I had forgot the Payment ID. They said:
"Seems like your transaction was completed, but you have forgotten about your payment ID. That is why your transaction has stuck in our system.
We will try to contact our exchange partner and initiate a refund for you."
Using the iOS app there isn't any request for a "Payment ID". The hash shows the STEEM exists but doesn't show up in the wallet. What was I required to do with a payment ID? There wasn't any field requesting one. Just tap the coin logos, enter the amounts and confirm.
Just today to try and get the STEEM account to appear I moved my DASH from Freewallet to another wallet and then followed the Freewallet instructions to fund my STEEM with DASH from that outside DASH wallet. It worked and the new test-amount of STEEM arrived however the 266 STEEM is still unaccounted for.
I've seen Freewallet contribute here before. Your help would be greatly appreciated and possibly help others new to your tool. Conceptually the app is user friendly and effectively worked fine for LTC, ETH, XRM and DASH.
Thanks in advance.