No word from them yet, even though their thread is opened again...

I still cannot withdraw and my bets are still not settled correctly. O opened a scam accusation topic against this user:

https://bitcointalk.org/index.php?topic=5144847.0

What happened::
On March 30th 2019 I noticed that the withdrawal button was removed from my account. Also, two of my bets were settled as lost but were in fact won. After trying to contact their customer support, either via e-mail, Skype or their topic on Bitcointalk.org I never got a proper response.

See this image, there is no withdrawal button anymore:
https://i.imgur.com/KfAWsbT.png

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2554865

Reference Link:
https://bitcointalk.org/index.php?topic=5115493.0

Amount Scammed:
I currently have 0.1545 BTC in my account. The two bets that are settled incorrectly are worth 0.0985 and 0.0785 BTC so total amount scammed is 0.3315 BTC

Payment Method:
BTC

Proof of Payment:
N/A.

PM/Chat Logs:
https://i.imgur.com/UebW40e.png

https://i.imgur.com/Kqb1j6e.png
https://i.imgur.com/SDjrmX7.png
https://i.imgur.com/I0GZD0x.png
https://i.imgur.com/QwMwZao.png


Additional Notes:
See the screendumps of the two bets that are settled incorrectly:

https://i.imgur.com/hhh74Vh.png
https://i.imgur.com/bCHSBBQ.png

Also, I cannot reply to their Bitcointalk thread anymore, seems like I am blocked.

Meanwhile my issues are still not resolved: incorrectly settled bets and cannot withdraw.

Their support claims 24/7 response but their Skype is never responding...

This is simply not true. I only have one account on your website (Mbruno1) and I have definitely not logged in from multiple countries. Also, I have not received any (useful) response from you regarding this issue. The fact that you claim you are responding 24/7 is also false, this issue is already open for more than a week and still not resolved. I cannot even withdraw any of my funds.

Please restore this and allow me to withdraw my winnings.

Also, the withdraw option has disappeared from my menu. When I asked their support on Skype (a week ago), they said they would check with the finance department. I have not heard anything from them since.

So, please restore the ability to withdraw my funds and correct the bets that are settled incorrectly.

Thank you.

https://imgur.com/a/WAQA1W7

Hello,

I've contacted you multiple times on Skype already but this issue does not seem te get resolved. Please correct the following bets:

My bets were settled wrongly:

TICKET ID: 53
Sport   Event   Betting type   Pick   Odd   Result   Status
Basketball   Peristeri - Panathinaikos   Handicap 1   Peristeri +18.5   1.97   80-72 Lost

TICKET ID: 55
Sport   Event   Betting type   Pick   Odd   Result   Status
Football   Sandefjord - KFUM Oslo   Handicap 2   KFUM Oslo +2   1.57   1-0   Lost

Ticket ID 53 and 55.

Please check.

Thank you.

My username is mbruno1.

The issue is indeed resolved, I can log in again. Somehow the e-mails from support never arrived in my inbox.

There is one other issue, one of my bets is missing from my history (fortunately I have a screenshot). I'm contacting their Skype but no response yet. I will keep you guys updated.

Hello, I never received any email. Please clarify.

Since I cannot send you a personal message because I'm a newbie on this forum I will post my message here. Also you never replied to my email or replied to me on Skype.

I cannot log into my account using my known credentials. Also your forgot password feature does not work, I never get an email with the reset link.

Please look into this.

Unfortunately I did not hear anything from Betlake support. My email got bounced and they did not respond on Skype either.

The website seems to be up again but I can't log in using my credentials.

And still no response from Betlake...

Website is still not working and no word from Betlake support...

I still had ~0.26 BTC in my account. Without any possibility to withdraw my funds...

Are you still upgrading? Website is down for two days now.

I withdrew some funds last Thursday night and received them on Friday morning, which is okay I suppose. My total deposit amount is still higher than my total withdrawal amount though.

One thing I have noticed though is that bets are not automatically settled. For example, I'm still waiting for bets to be settled for matches that finished this morning.

Thank you! One more question, are deposits credited automatically? Because I deposited some funds a few hours ago but they are still not added to my account.

Hello I cannot send personal message yet but yesterday I send email to support@betlake.com about incorrectly settled bet but I did not get a response yet.