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Showing 11 of 11 results by Mhd19
Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled. Thx all for the support (moral mainly) !!!
from what country ?
Re: [ANN] Bittrex - Next generation exchange (btc/ltc/eac/ppc/rdd/ftc/and more)
After 4 months, my account are unlocked.
Lost 40% of the investment, anyway ...
Lost 40% of the investment, anyway ...
From what country are you ?
the issue here is that any person that is located in a sanctioned country will not be get a reply from bittrex but also some people that are not in any of these countries are being treated with the same approach
check if your country is on this Sanctions programs list
https://en.wikipedia.org/wiki/Office_of_Foreign_Assets_Control
i have been waiting since October with no reply from their support
check if your country is on this Sanctions programs list
https://en.wikipedia.org/wiki/Office_of_Foreign_Assets_Control
i have been waiting since October with no reply from their support
After waiting for 5 months for bittrex support to contact me they still havent my account got disabled october 2017, i tried to file a complaint to better business bureau and this is the latest reply
"This message is in regard to your complaint submitted on 1/12/2018 against Bittrex, Inc.. Your complaint was assigned ID 12610179.
BBB received your most recent correspondence regarding the above referenced complaint and noted that you are not satisfied with the company's response. BBB is informing you that the company has not offered to change its original position.
Since BBB is unable to pursue the matter further, we have closed your case as unresolved. Your complaint will remain on the business's record for three years and will be reflected in their Business Review.
Please let us know if the company has been in contact with you directly to resolve your concerns so that we may update our files accordingly. "
now what am i supposed to do ?
"This message is in regard to your complaint submitted on 1/12/2018 against Bittrex, Inc.. Your complaint was assigned ID 12610179.
BBB received your most recent correspondence regarding the above referenced complaint and noted that you are not satisfied with the company's response. BBB is informing you that the company has not offered to change its original position.
Since BBB is unable to pursue the matter further, we have closed your case as unresolved. Your complaint will remain on the business's record for three years and will be reflected in their Business Review.
Please let us know if the company has been in contact with you directly to resolve your concerns so that we may update our files accordingly. "
now what am i supposed to do ?
I rejected the reply from bittrex and kept the complain open also i mentioned that i am not in a country from the list and offered to prove it in anyway possible, now i am just waiting for the reply hopefully they can double check the id and documents i sent them
the annoying thing is that they are treating me like a criminal not even replying to any support ticket for more than 4 months
Good, bittrex probably thought it could dismiss all BBB complaints with the same cut and paste reply. Lets see what the BBB does on Monday (or earlier if it works weekends).
this is unacceptable now bittrex are not replying to bbb so no update since 1 week the account disabled for approx 5 months ticket#452001 i do not know what i am supposed to do i am not even in a country that is on that list
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
Can you explain to the BBB that because your country is not on that list the reply from bittrex isn't satisfactory? The BBB must have procedure for continuing your complaint.
I rejected the reply from bittrex and kept the complain open also i mentioned that i am not in a country from the list and offered to prove it in anyway possible, now i am just waiting for the reply hopefully they can double check the id and documents i sent them
the annoying thing is that they are treating me like a criminal not even replying to any support ticket for more than 4 months
Yes it works. I'm not American and today Bittrex solved my ticket after 4 days from contacting the Better Business Bureau
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
In the BBB website they say Bittrex blocked the accounts to comply with US regulations and then was flooded by support tickets. My problem was unrelated since I have enanched verification but still it was one month they didn't solve it (money stuck in reserved status). 4 days ago I saw Princess' post about the BBB and tried my luck, and I'm glad I did!
Thank you, thank you, thank you!
This is the latest reply i got from bittrex through BBB
"Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review.
We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint."
my country is not on that list and has never been i don't know what they are talking about, POLONIEX informed users from the countries listed to remove their holdings from the exchange after a certain time they removed the country from selection during sign ups and also they banned any IP from those countries but bittrex just disabled accounts and froze everything they have no right to steal ppl money
GOT MY ACCOUNT SORTED THANKS TO THE BETTER BUSINESS BUREAU (BBB)
After 4 months of frustration and stress, tried everything no success to get my account enabled. Someone mentioned the BBB https://www.bbb.org/en/us, were taking complaints and they would contact Bittrex. I went online and filled in the form, explained my situation, the BBB replied within few hours and they sent the complaint to Bittrex and within 48 hours, had my account enabled after 4 long months!!!. BBB sent me an email to see if my complaint was resolved satisfactorily. Thank you, Better Business Bureau for your help!! They already had over 100 complaints regarding Bittrex, 99% have been sorted. Try it out.
After 4 months of frustration and stress, tried everything no success to get my account enabled. Someone mentioned the BBB https://www.bbb.org/en/us, were taking complaints and they would contact Bittrex. I went online and filled in the form, explained my situation, the BBB replied within few hours and they sent the complaint to Bittrex and within 48 hours, had my account enabled after 4 long months!!!. BBB sent me an email to see if my complaint was resolved satisfactorily. Thank you, Better Business Bureau for your help!! They already had over 100 complaints regarding Bittrex, 99% have been sorted. Try it out.
You are my hero!
A month of absolutely no response.
One (1) business day after contacting BBB, I had my account back.
does this work for ppl outside of the us ?
Re: [ANN] Bittrex - Next generation exchange (btc/ltc/eac/ppc/rdd/ftc/and more)
My Account has been disabled since October 2017 the support ticket was submitted since then with no response
ticket number 452001, i can not deposit withdraw nor trade anything and the majorty of my holding are there with no access for me
i m loosing my mind trying to find a way to solve this issue
ticket number 452001, i can not deposit withdraw nor trade anything and the majorty of my holding are there with no access for me
i m loosing my mind trying to find a way to solve this issue
My Account has been disabled since October 2017 the support ticket was submitted since then with no response
ticket number 452001, i can not deposit withdraw nor trade anything and the majorty of my holding are there with no access for me
i m loosing my mind trying to find a way to solve this issue
ticket number 452001, i can not deposit withdraw nor trade anything and the majorty of my holding are there with no access for me
i m loosing my mind trying to find a way to solve this issue