I have a completely different problem with the same company, I went to do a transaction and it failed originally now when I retry I get "We are sorry but we are unable to accept this transaction at present. Please double check your transaction amount is within limits or try again later." So basically I'm blocked despite never actually getting any bitcoins.

Contact support if you have any queries.

Only I try contacting support and no response, I then spoke to yankee above^ who put me on to someone elses email ad got no reply...

I could understand if I was scamming or something but to be a normal customer and recieve no answer from 24/7 customer service for 2 days then get fobbed off with someone else who doesnt answer - Its really not that hard all they need to do is cancel the block or any previous unfinished transactions and let me pay their company...

I tried to buy bitcoins 2 days ago, only I had an issue mid transaction with my internet banking (sorted now), Then I retried a few times the next day only to be told it couldn't be done and mentions of a limit. I could
understand that problem had i successfully finished my order! I've sent several emails trying to get a response from bitinstant live chat/emailing with no reply. Is this standard practice?