Quote from: Nilleloin on June 27, 2017, 10:48:22 AM
I joined the crowdsale on June 9th. I bought NVOs with ETC and ETH. However, now, the webpage does not accept my password. Trying to get a new one and it even does not recognize my email. Trying to contact the support and I do not get any reply, not even an automatic reply. What?s going on?

Thanks

I can sign with my Bitcoin escrow address or with the ETH or ETC addresses to proof my payments to NVO

Just keep trying... but the good news for you that it should not matter if you lose access to the webpage. This is because the tokens will be sent to the addresses you deposited funds with. Just keep those and the private keys carefully until you regain access.


Thanks,
Today better. I got a reply from support. However, I am still out. They offer me to try the  'forgot password' button. Of course I did that several times but  I wastold that my e-mail address was unknown. Today, slighty better, but still not right, I get the message "Please check your emails for a confirmation email." But I keep not getting any email.
Support also offers me to join the slack, but I also tried that several times since yesterday , but I still did not get the invitation in my inbox, neither in the spam folder.
So, nothing. I will wait for the token distrubution and I hope the NVOs to be in my scrow bitcoin address. Anyway, I found all this a little bit weird....

Regards

Quote from: Nilleloin on Today at 10:48:22 AM
I joined the crowdsale on June 9th. I bought NVOs with ETC and ETH. However, now, the webpage does not accept my password. Trying to get a new one and it even does not recognize my email. Trying to contact the support and I do not get any reply, not even an automatic reply. What?s going on?

Thanks

I can sign with my Bitcoin escrow address or with the ETH or ETC addresses to proof my payments to NVO

Can you please join us on slack : https://nvoinvite.herokuapp.com/
Yani is there, he will help you.

Hi,
Thanks,
I have registered my e-mail in the slack several times since yesterday and still not invitation email in my inbox neither in the spam folder...
Regards

I joined the crowdsale on June 9th. I bought NVOs with ETC and ETH. However, now, the webpage does not accept my password. Trying to get a new one and it even does not recognize my email. Trying to contact the support and I do not get any reply, not even an automatic reply. What?s going on?

Thanks

I can sign with my Bitcoin escrow address or with the ETH or ETC addresses to proof my payments to NVO

Hi,
Thanks.
After several ctrl+F5. I was showing about 5600 HEAT. So, better but still not clear. I thought that I had bought HEAT for 1 BTC at 0.000116. So that is: 8620 HEAT. . Maybe the order was not completed as not showed in Show my trades. ..
I think the problem is the slow refreshing of the webpage.
Thanks again anyway for your fast reply.

Hi,
I am new here. Just a noob question. I have just bought some coins using heat exchange.   1 BTC. However, when I go to home page (https://heatwallet.com/#/home) it still shows 1 BTC and + 0.05000000  HEAT. In the exchange page, however I see 0 BTC and 0.02 HEAT.  It makes no sense at all. I miss something  I guess. I got about 7000 HEAT. I don´t understand the 0.02 notation ….

Thanks