John,
It is very unlikely that you will receive any messages or comments about your post since the alleged pirating of miners by Oregon Mines simply has not occurred and we are taking further precautions against the reoccurrence of what we believe really happened.
Our rapid expansion has certainly caused growing pain issues and also alerted us to the need for tightening up VPN access as will be explained. Note that only a couple of your miners were affected and only late in the hosting cycle. We believe clerical errors and/or other client greed caused the problem you described. Every client now requests VPN access and there were no identified problems relating to this access prior to your incident that you admit not notifying me of until months later.
Based on our research, we believe another client may have been accessing a couple of your miners due to either a clerical issue where they were given VPN access to those miners in error or, more ominously, guessed the IP addresses. Your point about not using the default password is appreciated and we are implementing unique passwords for miners as a result. Use of the default password certainly does make it easier for our techs to troubleshoot miners. However, if the result allows a client to commandeer another client's miners, that is totally unacceptable and the techs will just have to spend a bit more time to look up unique passwords.
Taking your machines down at the beginning of the month when most of our contracts begin was an error, period. You did mention that you were refunded 125% of the hosting fees for that time, something I doubt other hosts would do.
I'm sorry that you elected to post unsubstantiated and inaccurate scam claims while ignoring the bulk of your experience with Oregon Mines. Anyone responding to your request for similar experiences should also copy me at
support@oregonmines.com and, unlike yourself, make us aware of issues when they occur so we can determine what is going on and remedy the situation.
Regards,
Tom Thurber
COO - Oregon Mines