Here's the rub. I didn't pay MicroBT. I paid PangolinMiner. So my refund should come from Pangolin. Then there is the increase in diffuculty. I purchased my miner on Sept 7 with a difficulty of 5,413,314,135. As of Oct 8 the difficulty was 5,639,112,909. As of today it is 10,838,756,038. It has doubled in a month. MicroBT sent a picture of the miner in action with the 9% increase in hashrate. This can only mean that they, along with the Bitmain DR3 release, have doubled the difficulty running their own machines. If the difficulty increase is due only to the release of the DR3, when their miners hit the network - being 6x more powerful than the DR3 - the difficulty will make their asics much less profitable when delivered. At the this rate the difficulty will be 3x what it was when I ordered. I will gladly take my refund if I ever get my money back.