UPDATE: the following info is literally wrote from David.Fan  （Co founder of ASICMINER）


 STATEMENT FROM DAVID.FAN

Dear customers and clients,

The last few weeks have not been easy for the company. Friedcat went missing and this caused an interruption with the business. We are slowly recovering from the loss in company leadership.

First, the company is still operating, albeit at a reduced employee count. The physical location of our new office is currently confidential to guarantee an undisturbed office environment. Our sales contact is still the same. For all other requests please contact us through our general help line (email: help@bitquan.com).

With friedcat missing, the current management of the company is carried out by David Fan temporarily. We will keep you informed of any significant changes, as we are still developing a long term solution to the current situation. We understand that many people are concerned about friedcat and his safety. We ask to not spread any misleading rumors and not pursue speculation.

Due to unforeseen events , the computational that power AMHash managed by RockMiner has become unavailable. We are sorry for the resulting damage experienced by any third parties. We are doing everything in our power to mitigate the damage.


Yours truly,
ASICMINER Management

UPDATE: the following info is literally wrote from David.Fan  （Co founder of ASICMINER）


 STATEMENT FROM DAVID.FAN

Dear customers and clients,

The last few weeks have not been easy for the company. Friedcat went missing and this caused an interruption with the business. We are slowly recovering from the loss in company leadership.

First, the company is still operating, albeit at a reduced employee count. The physical location of our new office is currently confidential to guarantee an undisturbed office environment. Our sales contact is still the same. For all other requests please contact us through our general help line (email: help@bitquan.com).

With friedcat missing, the current management of the company is carried out by David Fan temporarily. We will keep you informed of any significant changes, as we are still developing a long term solution to the current situation. We understand that many people are concerned about friedcat and his safety. We ask to not spread any misleading rumors and not pursue speculation.

Due to unforeseen events , the computational that power AMHash managed by RockMiner has become unavailable. We are sorry for the resulting damage experienced by any third parties. We are doing everything in our power to mitigate the damage.


Yours truly,
ASICMINER Management

hello, BE300 project is still on going with the rest of AM team as I know. however ,since AM lost FC, a lot of decisions are probabaly hard to make.

In terms of our hardware sale department,we have saved all emails and will try to re-build our bussiness team as quick as we can.

please wait the upcoming statement from the board of AM.

update :

1. We have lost contact with Friedcat more than 40 days, we are now still focusing on finding him.
2. A lot of evidences we have found shows that he is safe, which is the only good news recently. In addition, all rumour around the community are baseless and untrustworthy. We know so far nothing about where has he been and where is he at the moment.
3. We have to focus on finding him currently so there are indeed some delay on replying email of sale@bitquan.com. However, since we have all records of your emails so it is only a problem of time, please understand and be patient.
4. AMHASH project is not from sale team of ASICMINER, we know nothing about the deal between Friedcat and ROCKMINER, no one else has seen the contract between them either ,therefore, we sale department of ASICMINER is not be in charge of AMHASH project, please be patient to wait till we find FC.

update :

1. We have lost contact with Friedcat more than 40 days, we are now still focusing on finding him.
2. A lot of evidences we have found shows that he is safe, which is the only good news recently. In addition, all rumour around the community are baseless and untrustworthy. We know so far nothing about where has he been and where is he at the moment.
3. We have to focus on finding him currently so there are indeed some delay on replying email of sale@bitquan.com. However, since we have all records of your emails so it is only a problem of time, please understand and be patient.
4. AMHASH project is not from sale team of ASICMINER, we know nothing about the deal between Friedcat and ROCKMINER, no one else has seen the contract between them either ,therefore, we sale department of ASICMINER is not be in charge of AMHASH project, please be patient to wait till we find FC.

Block Erupter Prisma2.0 Auction: Round One
Final result:
ID   :coinchinanet
NUM  :160
PRICE:1.1 BTC
TATAL:176 BTC

ID   :pkuphy
NUM  :40
PRICE:1   BTC
TATAL:40  BTC

Round One of Block Erupter Prisma2.0 Auction has begun.

Auction Rules
starting unit price: 0.3BTC
minimum unit price bidding increase: 0.01BTC
minimum quantity: 20
total quantity: 200
ending time: 08:00:00 AM January 25, 2015

To bid, please reply in this post:
https://bitcointalk.org/index.php?topic=932445.msg10233572#msg10233572

Round One of Block Erupter Prisma2.0 Auction has begun.

Auction Rules
starting unit price: 0.3BTC
minimum unit price bidding increase: 0.01BTC
minimum quantity: 20
total quantity: 200
ending time: 08:00:00 AM January 25, 2015

To bid, please reply in this post:
https://bitcointalk.org/index.php?topic=932445.msg10233572#msg10233572

Round One of Block Erupter Prisma2.0 Auction has begun.

Auction Rules
starting unit price: 0.3BTC
minimum unit price bidding increase: 0.01BTC
minimum quantity: 20
total quantity: 200
ending time: 08:00:00 AM January 25, 2015

To bid, please reply in this post:
https://bitcointalk.org/index.php?topic=932445.msg10233572#msg10233572

Round One of Block Erupter Prisma2.0 Auction has begun.

Auction Rules
starting unit price: 0.3BTC
minimum unit price bidding increase: 0.01BTC
minimum quantity: 20
total quantity: 200
ending time: 08:00:00 AM January 25, 2015

To bid, please reply in this post:
https://bitcointalk.org/index.php?topic=932445.msg10233572#msg10233572

Round One of Block Erupter Prisma2.0 Auction has begun.

Auction Rules
starting unit price: 0.3BTC
minimum unit price bidding increase: 0.01BTC
minimum quantity: 20
total quantity: 200
ending time: 08:00:00 AM January 25, 2015

To bid, please reply in this post:
https://bitcointalk.org/index.php?topic=932445.msg10233572#msg10233572

Dear all,
We've checked and settled with the participants of ASICMiner signature advertisment campaign.
If any participant haven't got the payment, please turn to sunxiaoxiao or Phasebird. We will deal with it ASAP.
Thank you. 

Dear all,
We've checked and settled with the participants of ASICMiner signature advertisment campaign.
If any participant haven't got the payment, please turn to sunxiaoxiao or Phasebird. We will deal with it ASAP.
Thank you. 

hello

what is your email address plz PM me
It is ok if you have already shipped it back to HK.

In addition, we are going to refund you all finally anyway because we will match all list between emails to goods in the end.  So, plz dont worry about this. The worst situaiton will be a delay only.

Details of the Prisma buy back plan


for all buyers bought Primsa 1.0-1.2 v, you can either simply ship your Prisma boards(only boards,no Cooling plates please)  to :


ADD：UNIT 10-11,20/F.,RICKY CENTRE,36 CHONG YIP
STREET,KWUN TONG,KOWLOON,HONG KONG.
TEL：00852-35688889
contacts：MISS  LI




or


 you can ship your Prisma boards(only boards,no Cooling plates please)  to our US receiving person: Crazyguy   (ID of bitcointalk.org)

please msg crazyguy for details of shipping info .




(For those who have already shipped your boards to us , it is ok, we will refund you once we confirm.)


Again,please all buyers make sure your email to us/crazyguys with the following infos:


* Very details of your personal info,with tel number ,to make sure we can match you with our records list
* photos of your shipping labels with shipping prices included
* numbers of boards
* Special Statement if you dont want your refund to be paid back to your original btc address


We are going to refund you instantly once we confirm receiving your goods, and we have a customer service for email (sale@bitquan.com) answering. So please dont hesitate to contact to us.

Plz every buyer who want to returned purchase your Prisma  keeps paying attention to this thread:    https://bitcointalk.org/index.php?topic=889147.0



we will start buying back all Prsima we have sold out immedietly once our EU/US receiving person are ready.  For china mainland buyers, plz simply contacted us through QQ:1327573930      . In addition, since this Prisma buy-back plan has no time limitation so far, please dont worry about time so much, we are going to refund you anyway.

PS: plz contact us through mail : sale@bitquan.com , the msg reply might be way slower since the BTT has already been blocked by china mainland

Plz every buyer who want to returned purchase your Prisma  keeps paying attention to this thread:    https://bitcointalk.org/index.php?topic=889147.0



we will start buying back all Prsima we have sold out immedietly once our EU/US receiving person are ready.  For china mainland buyers, plz simply contacted us through QQ:1327573930      . In addition, since this Prisma buy-back plan has no time limitation so far, please dont worry about time so much, we are going to refund you anyway.


PS: plz contact us through mail : sale@bitquan.com  ,since the BTT has already been blocked by china mainland .

Plz every buyer who want to returned purchase your Prisma  keeps paying attention to this thread, we will start buying back all Prsima we have sold out immedietly once our EU/US receiving person are ready.  For china mainland buyers, plz simply contacted us through QQ:1327573930      . In addition, since this Prisma buy-back plan has no time limitation so far, please dont worry about time so much, we are going to refund you anyway.


PS: plz contact us through mail : sale@bitquan.com  ,since the BTT has already been blocked by china mainland

Update on 2014-12-02:

Compensation scheme for previous buyers&customers:

Due to a lot of problems (factory`s faults + bugs of controllers + delivery damages) ,we have received so far a lot of user feedback, focusing on saying that our miners are in unstable working conditions/cannot start hashing at all,or even got burned.

We apologize here again for all inconvenience we possibly brought to you.

We are solving the problems by changing factories,strengthening the tests,debugging our firmware ..etc ,at the moment,things are going well,our new batch of Prisma are under test and working well so far.

The compensation scheme for all previous benefit-lost-buyers caused by quality problems of our Prisma miners is the following:

1. All problem products such as hashing boards,controllers, fans, data wires are changable. Please mail them to this address:

ADD：UNIT 10-11,20/F.,RICKY CENTRE,36 CHONG YIP STREET,KWUN TONG,KOWLOON,HONG KONG.
TEL：00852-35688889
Contacts：MISS  LI


  (We will surely cover the shipping fees but please help disassembling the heat sinks, which is the most heavy and expensive part for shipping,and keep them with you.)


2. A sum of compensation fee will be given to all broken miners buyers. Calculation method follows: (Theoretical daily income with your broken boards of Prisma`s hashrate - actual daily income with real hashrate) * Number of days between the date you received your old Prismas to the date you will have received replaced boards again. Each prisma board is calculated as 287W and 350GH/s. The electricity fee is calculated as 0.1$/KWH.

BTW：We will account your compensation fee with a calculater such as this one: http://www.iasicminer.com/index.php/action-channel-name-counteren

         We will check the real hashrate of your broken Prisma boards shipped back.
         
         We can only do it after you receiving your new boards because we can not know your receiving day in advance.

You can get your compensation fee by email us to sale@bitquan.com with the following information and format:


* Personal info,shipping address,tel number
* Date of buying our Prisma
* Your previous individual/exclusive btc payment address
* Number of broken Prsima boards (have to be fit well with the number you shipped back)
* Date you received your miners,date of shipping back
* The picture of the shipping label with the shipping price on it
* Your btc receivable address (it will be best to be the one you paid to us before)



If you bought from resellers, please do this with them directly.
If you were our big buyers (100+ sets order) or resellers,and your broken boards are more than 20 boards per 400 boards,please contact us through email directly.‍

Update on 2014-12-02:

Compensation scheme for previous buyers&customers:

Due to a lot of problems (factory`s faults + bugs of controllers + delivery damages) ,we have received so far a lot of user feedback, focusing on saying that our miners are in unstable working conditions/cannot start hashing at all,or even got burned.

We apologize here again for all inconvenience we possibly brought to you.

We are solving the problems by changing factories,strengthening the tests,debugging our firmware ..etc ,at the moment,things are going well,our new batch of Prisma are under test and working well so far.

The compensation scheme for all previous benefit-lost-buyers caused by quality problems of our Prisma miners is the following:

1. All problem products such as hashing boards,controllers, fans, data wires are changable. Please mail them to this address:

ADD：UNIT 10-11,20/F.,RICKY CENTRE,36 CHONG YIP STREET,KWUN TONG,KOWLOON,HONG KONG.
TEL：00852-35688889
Contacts：MISS  LI


  (We will surely cover the shipping fees but please help disassembling the heat sinks, which is the most heavy and expensive part for shipping,and keep them with you.)


2. A sum of compensation fee will be given to all broken miners buyers. Calculation method follows: (Theoretical daily income with your broken boards of Prisma`s hashrate - actual daily income with real hashrate) * Number of days between the date you received your old Prismas to the date you will have received replaced boards again. Each prisma board is calculated as 287W and 350GH/s. The electricity fee is calculated as 0.1$/KWH.

BTW：We will account your compensation fee with a calculater such as this one: http://www.iasicminer.com/index.php/action-channel-name-counteren

         We will check the real hashrate of your broken Prisma boards shipped back.
         
         We can only do it after you receiving your new boards because we can not know your receiving day in advance.

You can get your compensation fee by email us to sale@bitquan.com with the following information and format:


* Personal info,shipping address,tel number
* Date of buying our Prisma
* Your previous individual/exclusive btc payment address
* Number of broken Prsima boards (have to be fit well with the number you shipped back)
* Date you received your miners,date of shipping back
* The picture of the shipping label with the shipping price on it
* Your btc receivable address (it will be best to be the one you paid to us before)



If you bought from resellers, please do this with them directly.
If you were our big buyers (100+ sets order) or resellers,and your broken boards are more than 20 boards per 400 boards,please contact us through email directly.‍