make a giveaway please

After I processed the initial withdrawal request, our tech found this issue and suspended his account according to our terms and reported it to me.
And I posted the issue here to get public opinions even after I sent message to ryzombie.

It seemed apparent to our tech staff that he recognized this error and tried to 'use' it without noticing us
by playing only the game hunderds of times and as soon as meeting the rollover, and then cashing out.

But some people might think that in this case it is somewhat unclear if his activity belongs to exploiting the software error/bug.
Maybe that's why I posted the issue here and get public opinion.

All our staffs discussed this issue more closely and also asked opinion from casino industry expert.
His winnings are very small and thus amount is not an issue.
The reason why we are careful about this is that it would set a criteria for the similar cases from now on.

We concluded that if people feel uncomfortable, that's not our way to go, and our reputation is more important than our terms.
Assuring players of being paid in any case must be our supreme priority.

Thanks for your opinion, Mountaingoat. It helped us to make it clear our way to go.

Ryzombie, I am sorry for this trouble. I had to be more flexible and player-friendly unlike the tech staff, since I am in charge of user management.
We changed our process manual so that suspending user account should be approved by me in any case.
All of your withdrawal requests have been processed and your account was recovered.

Thanks for playing.

http://www.bitvegas.eu

Casinos don't allow exploit of the software error.
We paid 100% in all cases until now and will do.
If you try to exploit the system error, that is scam.

Thanks.

http://www.bitvegas.eu

Dear,

One of our games, Rick Rick Scratch Show's ticket price was set to 1 by software error which is wrong, instead of 10 which is right.
You can confirm this at the software provider's site, http://www.casino-del-mundo.com (Rick Rick Scratch Shows' ticket price is 10).
With the wrong ticket price of 1, it is nonsense to give up to 7500 with giving SO FREQUENT 100, 50, 40.
You recognized this error and after then played only this game hundreds of times to exploit the error.

Our terms(Below, Check it at http://www.bitvegas.eu) prohibit exploiting of the software error. You didn't report this APPARENT error and played this game hundreds of times to exploit the software error.  
 
5.8. ABUSE OF SYSTEM VULNERABILITY. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT AN ACCOUNT SOUGHT TO OR ACTUALLY DID EXPLOIT ANY HARDWARE OR SOFTWARE ERROR, MALFUNCTION, "BUG" OR OTHER VULNERABILITY, WE SHALL IMMEDIATELY CLOSE SUCH ACCOUNT AND ALL ACCOUNT BALANCES, INCLUDING BOTH DEPOSITS AND ANY WINNINGS, SHALL BE IMMEDIATELY FORFEITED. IF, IN OUR REASONABLE DISCRETION, WE DETERMINE THAT SUCH ACTIVITY IS OCCURRING, THE ACCOUNT(S) MAY, IN OUR SOLE AND ABSOLUTE DISCRETION, BE DISABLED AND ALL ACCOUNT BALANCES (INCLUDING BOTH DEPOSITS AND ANY WINNINGS) SHALL BE FORFEITED. IN SUCH EVENT, WE EXPRESSLY RESERVE THE RIGHT TO INITIATE CIVIL LEGAL PROCEEDINGS AND REPORT SUCH ACTIVITIES TO AUTHORITIES IN SUPPORT OF CRIMINAL INVESTIGATIONS AND CHARGES, AS APPROPRIATE.

Since you didn't deposit any money, your account is closed immediately according to the terms.
But since we knew this error due to you, we processed withdrawal request of 50 mBTC as a favor to you.
 
We have fixed this error and it is set to 10 properly now.

Thanks for playing.

http://www.bitvegas.eu

Guys be thankful for this giveaway, dont forget to keep coming back!
First time really playing roulette and I got up to 150 chips and reached the 990x within around an hour 

I processed a cashout and am seeing how long this site takes before depositing anything serious.
I hope they are legitimate in their dealings...