They are working on our issues and I'm glad to hear you got your money back. Cex genuinely had issues and were trying to fix it. Some believe they weren't really organized or management were all over the place hence why all the back logs and issues with payments

Yeah some people have had refunds for payments that were pending.

I have asked for a refund but don't know if they can since mine was completed a month ago but no money has arrived.
If they can refund it I'll withdraw it using my visa as that seems to work for most people.

Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.

Cex could you please resolve my withdrawal which has been a month now.

up110944236
Ticket 603878

Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.

Cex could you please resolve my withdrawal which has been a month now.

up110944236
Ticket 603878

Hey man have you had any luck. There has been some positive news today. Some people are getting refunds those that have recently made withdrawals. I think for the ones which have been completed ages ago they are probably going to wire them to our accounts.

Some positive news Cex have finally updated there situation and have stopped bank wire transfer until they resolve the back log. Also people have been getting refunds to withdraw via alternative methods.

Cex could you please resolve my withdrawal which has been a month now.

up110944236
Ticket 603878

Dont know if this is true as some people are claiming to still get money through their cards. If it was the case no payment methods would work.

However it would be nice if Cex could inform us whether this is true and if not provide some reassurance in some way.

Dear Cex,

Some guy has who claims to work in one of France's biggest bank, that Cex has had all it's accounts frozen and is under investigation. Is this claim true? Could you shed some light on this accusations as it is very worrying to hear.

Dear cex. When can we see these refunds back in our accounts. My swift withdrawal has been completed for a month now and no money. Can we have some timescale?

And as the other user mentioned. Why is it that smaller transactions have been processed but not the large ones?
Could you care to explain?

I am in no way linked to cex. I too am waiting for my £20k which hasn't arrived for over a month. I'm just trying to stay positive here. Let's hope they pay out.

Cex as you are not replying to my tickets. I asked if you could redund my withdrawal back to my cex account so I can buy cryptos and withdraw my money on a different exchange.

My user i.d is
up110944236

I believe Vitaliy has shed some light on the issue via fb. I will wait patiently as it would seem Crypto Capital is the one causing the problem. Hopefully this will be resolved.

Can cex please advise what happens if crypto capital cannot process all these payments? Will cex compensate it's customers via other methods?

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Okay so we have had some positive news from Vitaliy. It's hard to understand why they didn't just announce that rather than leave people in the dark. That's when people panic.

They are having issues with Crypto capital processing payments. I have screen shots of the chat one of the guys had with him on fb but don't know how to load then on here.

Cex is holding our money voluntarily and will possibly disappear with it. My £20k is still missing it was withdrawn on the 23rd December. It's been a month and no money to be seen.  My bank has told me nothing is pending and that swift does not take 20 banking days.

There seems to be some people with smaller amounts getting paid. People who did a withdrawal after some of us. Maybe they are paying out some money not large amounts to make it seem legit and bait others into there dodgy scheme

If they pay me back I'll remove all my negative  posts and write positive posts until then I'll make sure people avoid them.


up110944236

Have you heard or know something that's made you red flag cex?

For anyone who's used Cex.io or is currently dealing with them. Do you think they will pay back all the deposits and withdrawals that people are still waiting for? Some people have been waiting for almost 8 weeks!

Cex.io say they will resolve it but tbh they don't give a rats ass and just keep us running around like headless chickens until they have achieved there undisclosed illegal scheme..

I too am in the same bought waiting for a very large sum of money. It has been a month now.

Cex.io all you do is say you have escalated our tickets and issues but still we have no resolutions from you. I think everyone is tired of reading the same lines. How hard is it to process a payment? Surely not a month this is outright crazy!!

Can you send people proof of there payments being sent? Because I think me and everyone else cannot believe your words anymore until you can prove it.

Cex.io keeps on lying to people about withdrawals process. They claim they have sent the money and it is with the bank and will arrive shortly. However I contacted my bank who have said there is no incoming swift payments. No pending payments and also the confirmed swift payments does not take 20 banking days.

Even my bank told me they haven't processed the payment or else it would have been here by now.

So why is it cex you are holding people money voluntarily and lying about it? I have asked for proof that the payment was sent but they avoid this.

I will continue to write and inform people of cex.io unethical dealing with peoples money until they resolve my case.

And please cex.io stop sending me generic messages that you are looking into this and it has been escalated to the finance team. I want my money processed now, the withdrawal was made on the 23rd december. My

user i.d Is up110944236.  

For anyone out there wishing to trade with Cex avoid them until they have resolved my case and others with similar problems. Once the have resolved my issue and I have my money back I will keep you all posted.