It took Sam about a week to get back to me after several attempts... I think mostly because of all this BCH and wallet drama. But he definitely responded and helped me get back into my account. I'm sure you'll hear back soon.

It really does highlight the fact that a lot of the Bitcoin economy is still in the 'early adoption' phase and there's still a huge reliance on trust-based relationships. People will be panicked and intimidated by the lack of transparency and rapid support in these periods of down-time... but I'm sure it's going to be fine.

I definitely understand that they have been busy with bigger issues... but I still haven't heard back from Safedice or thesourc3, in spite of multiple messages and emails regarding my inability to login.

I figure they'll get to it eventually... luckily I didn't lock up a massive amount of money on their platform, but it does represent a loose end I'm hoping to resolve soon.

I just resent it to @safedice.com and in a private message on the forum.

Thanks.

Great news!

Good customer service goes a very long way to ensure loyalty and future business.

My issue was not related to BCH, it was trouble logging into my account. The emails were sent to Support@ about a week ago, so I'll continue to be patient since you've been dealing with other issues.

Thanks.

I also sent a few emails over the past week and haven't heard anything.

I'm giving them the benefit of the doubt since it's been chaotic... but I'm really hoping for a reply soon.