According to their site if you wait long enough with no reply then send a follow up email they will push you further down their que.

Well they came online today, must of read at least some of the responses and just ignored them , good thing im on the 4th day of waiting for them to remove one simple thing and its cost me almost 4k :/

Hey guys i sent a email from nifsaracrypt@gmail.com just stating i had got a new phone since the last broke and that i needed
the google authentication turned off so i can enable it again on my new phone. That was on the 2nd of december, I read over what you need
to do over in your support and realised i didn't mention the words you asked for so i wrote another email with the correct way you ask that was on the 3rd.
Its been another couple of days and i really need to trade