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Showing 7 of 7 results by TomasXAPOReview
I've written 2-3 emails + opened one support ticket aswell. No replies at all. Hopefully Xapo_partners can speed up the process.
Since no DHL email have been sent I expect them to cancel my order without any problems...
I will continue to update this thread.
Since no DHL email have been sent I expect them to cancel my order without any problems...
I will continue to update this thread.
Sometimes they need up to 3-5 days to reply and don't forget about the weekends...
Waited 3-4 days already. I hope they change this since they are handling peoples money. They need to reply at least within 24 hours. Anything else won't make Xapo a success.
Emailed Fabio aswell, hoping he can solve this. Xapo_partners, please help....
Can anyone tell me why I should use bit-x over xapo's service?
try E-Coin, it has the lowest fees on the market and the only company which offers virtual cards (it offers plastic as well).
Get virtual card and give a try, if you like you can upgrade to plastic or use virtual while plastic is on it's way
Hi /u/pmatveev and /u/marcotheminer we appreciate you adding comments about your btc debit cards. There are a number of other threads where these topics are being discussed.
I kindly ask you to leave this thread specifically for user issues in using Xapo so that we can help our customers.
Hi. Can you please cancel my debit card order with DHL as shipment method?
I thought you better write a direct email to their support team as i think the Xapo_partners are rarely active on this thread..
I've written 2-3 emails + opened one support ticket aswell. No replies at all. Hopefully Xapo_partners can speed up the process.
Since no DHL email have been sent I expect them to cancel my order without any problems...
I will continue to update this thread.
Can anyone tell me why I should use bit-x over xapo's service?
try E-Coin, it has the lowest fees on the market and the only company which offers virtual cards (it offers plastic as well).
Get virtual card and give a try, if you like you can upgrade to plastic or use virtual while plastic is on it's way
Hi /u/pmatveev and /u/marcotheminer we appreciate you adding comments about your btc debit cards. There are a number of other threads where these topics are being discussed.
I kindly ask you to leave this thread specifically for user issues in using Xapo so that we can help our customers.
Hi. Can you please cancel my debit card order with DHL as shipment method?
Sorry guys. Won't review Xapo. Just requested a cancellation of my ordered debit card due to the slow service and reply from support which to be honest scares me. Especially when I read about others having problems withdrawing their coins.
Will at least update on this process. Hopefully they cancel my order and let me withdraw my money without any problems (shouldn't be any if it's a legit company). Stay tuned.
Care to share that reply? Anyway, I never had problems with withdrawing money, so you should be fine. Will at least update on this process. Hopefully they cancel my order and let me withdraw my money without any problems (shouldn't be any if it's a legit company). Stay tuned.
Woops. It should be "due to the slow service and slow replies* from support". I haven't received any replies nor any shipping confirmation at all in 2-3 days even tho I selected DHL as shipping method. Having the same slow experience when moving funds from vault to personal wallet... I think it's better to just cancel the whole thing.
Sorry guys. Won't review Xapo. Just requested a cancellation of my ordered debit card due to the slow service and reply from support which to be honest scares me. Especially when I read about others having problems withdrawing their coins.
Will at least update on this process. Hopefully they cancel my order and let me withdraw my money without any problems (shouldn't be any if it's a legit company). Stay tuned.
Will at least update on this process. Hopefully they cancel my order and let me withdraw my money without any problems (shouldn't be any if it's a legit company). Stay tuned.
Is XAPO legit? I'm not sure yet. Wanted to review their debit card aswell as their service. Transfered around 0.60 BTC to my "XAPO Vault". But to order a debit card the coins have to be sent to the "Personal wallet", and not the vault. So I did an internal transfer between my Vault and Personal wallet which is supposed to take 48 hours. 48 hours is a bit too much if you ask me. Especially if it's just swapping between two of my wallets that's on my account (i.e NOT withdrawing).
But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.
Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:
Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...
But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.
Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:
Quote
Although you are correct in saying that it is an internal process, it is an internal process that is done completely offline, but also needs signatures from 3 different vaults that are dispersed around the world. The Xapo Vault is the most secure place to store your bitcoins, so we do not compromise security for convenience, which is why it normally should take 48 hours. In this case, there was an error on our end in which one signature was still required and it was waiting on this, which is why your vault retrieval took longer than 48 hours and we sincerely apologize about that!
Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...
Is XAPO legit? I'm not sure yet. Wanted to review their debit card aswell as their service. Transfered around 0.60 BTC to my "XAPO Vault". But to order a debit card the coins have to be sent to the "Personal wallet", and not the vault. So I did an internal transfer between my Vault and Personal wallet which is supposed to take 48 hours. 48 hours is a bit too much if you ask me. Especially if it's just swapping between two of my wallets that's on my account (i.e NOT withdrawing).
But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.
Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:
Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...
But now. 4 days (!) later it's still "Processing". How can this process even take more than 24 hours (or 5 min)? No response from the support at all even tho I've sent 2-3 messages regarding this. Will keep you guys updated. Be careful.
Edit: Received to my "personal wallet", with some extra as an apology. Not sure what to do now after my first impression is quite bad. Do they deliver their debit cards as promised or not? Anyone here with experience?
Got a pretty reasonable explanation on why this takes some time tho:
Quote
Although you are correct in saying that it is an internal process, it is an internal process that is done completely offline, but also needs signatures from 3 different vaults that are dispersed around the world. The Xapo Vault is the most secure place to store your bitcoins, so we do not compromise security for convenience, which is why it normally should take 48 hours. In this case, there was an error on our end in which one signature was still required and it was waiting on this, which is why your vault retrieval took longer than 48 hours and we sincerely apologize about that!
Edit2: Meh. Went ahead with an order anyway. Stay tuned for review...