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Showing 6 of 6 results by Trektor
Got hold of them on Telegram and they resolved the problem - BTC is in my wallet. Contacting them via e-mail was worthless I guess. If you need to get hold of their support team you better do it via social media (Telegram, Twitter etc..) 
Chill guys, Coss is newborn exchange just like once binance was, its in beta mode, it will be okay and Coss coin will fly to moon like bnb and ku coin
Why should I chill when they won't even respond? If they are still in beta mode they should shut down or work within their limits. $2000 is not much but it's my money that they are withholding.
You guys have to realize that suddenly having 100x traffic will choke everyone who's not prepared for it. Why do you think big exchanges are closing registration? They can't handle it.
So people flock to exchanges like Binance, KuCoin and COSS, but they are not prepared either. Especially COSS. Younger and less developed coin and definitely undermanned to handle hundreds of emails they receive on a daily basis.
Maybe swap to some other exchange that is less overcrowded? But my guess is you're on COSS exchange because you want to buy COSS coins since it's about to moon, huh?
I bought my COSS on HitBTC. Worked like a charm, although the 2 exchanges I use the most, Bittrex and HitBTC have slowed down A LOT lately.
If you think crypto exploded in 2017, wait until you see 2018
So people flock to exchanges like Binance, KuCoin and COSS, but they are not prepared either. Especially COSS. Younger and less developed coin and definitely undermanned to handle hundreds of emails they receive on a daily basis.
Maybe swap to some other exchange that is less overcrowded? But my guess is you're on COSS exchange because you want to buy COSS coins since it's about to moon, huh?
I bought my COSS on HitBTC. Worked like a charm, although the 2 exchanges I use the most, Bittrex and HitBTC have slowed down A LOT lately.
If you think crypto exploded in 2017, wait until you see 2018
Yeah granted, it's on me that I took a chance on them - won't happen again (even if they start flying). I could have doubled my money elsewhere without even worrying about it.
While I share your frustration and anger... same thing happened to me yesterday and missed out on 100% rise in price.... it eventually got there. Took almost a full day but it got there. Problem seems to be combination of slow BTC networ and COSS but definitely most faults are on COSS exchange. It shouldn't take this long. Granted they're on beta version now, I really hope they fix this issue soon. This coin has 20-30x potential based on market cap alone if they can make it work. But it is big IF.
Thanks for your reply, hopefully they resolve my issue or return my funds. Saying that, they could have easily announced it on their site that they are having BTC deposit issues, if they were legit, like they did with Waves for example so their customers wouldn't have to go through such experience. But, obviously they benefit from such a scenario hence why they also don't reply to tickets for like over a week. It's a simple transaction for Christ's sake, that majority of descent exchanges seem to handle without any problem.
Useless site, lost about $2000 worth of bitcoin. Sent it yesterday and still not on my BTC wallet there. Transaction confirmed by Bockchain. And before anyone asks, yes the addresses were correct - I take screenshot of every transaction. Similar amount was also sent to Binance at about the same time and went there in matter of minutes.
Contacted their support team and got an automatic reply stating that I will be contacted in about 7 to 10 days
What a joke!! Wouldn't go back there unless you are prepared to lose your money.
Contacted their support team and got an automatic reply stating that I will be contacted in about 7 to 10 days
What a joke!! Wouldn't go back there unless you are prepared to lose your money.