I need your opinion about the missing 1100 KM.
Wallet address was correct, payment ID was missing (because I put it as Label (in KMC GUI))
Here is whole conversation with the support:
ME:
Dear support,
I sent 1190 KMC to my wallet, but I put PaymentID into wrong field. (Labelfield). Can you please fix it for me. Thank you.
My wallet adress: KoaUFJ54iDL7Dv6YUjHtAWVbYgPXSuDEQHiC4WLnZR1p4KAsCxhcxNfYBtQWcTWLwjGnDFSKDPVK7Uv akSR9mibwAQrH7TC
PaymentID:183da9aa8e83907ea4e58536acdee2957da2fe418ace8e45acb6fd51c2c604f7
Transaction details:
Status: 13 confirmations
Date: 16-01-18 16:19
To: (n/a)
Amount: -1,190.01 KMC
Fee: 0.01 KMC
Transaction hash: 83BC1CB608804ED6C7803FA4E7F64E2F70043CEE71336CD475D47D031991CE9A
SUPPORT:
Hello, I send your request to our devs. They will check your transaction.
ME:
Dear,
any update regarding this issues:
3 days have past.
Thank you very much for your effort
SUPPORT:
Hello,
you wrote wrong adress of your wallet.
Your wallet on our exchange is 183da9aa8e83907ea4e58536acdee2957da2fe418ace8e45acb6fd51c2c604f7
but you wrote this on payment
we can't help you. You wrote wrong adress of your wallet
ME:
Dear support.
that's not true.
I wrote the right address, which is :
KoaUFJ54iDL7Dv6YUjHtAWVbYgPXSuDEQHiC4WLnZR1p4KAsCxhcxNfYBtQWcTWLwjGnDFSKDPVK7Uv akSR9mibwAQrH7TC
So you have the money.
What I did wrong, is it put payment ID into Label field, so the payment id is empty.
Never less, you can still identify the payment as mine (see Label, or see this conversation), and transfer it to my account,
PaymentID is NOT same as wallet address.
The wallet address is just fine.
Please check with the developers, there were exact same cases with other customer, it was solved successfully.
Thank you.