Xapo support here! Sometimes, when a debit card is declined, that transaction will show up as 'pending' in your transaction history with the funds temporarily on hold until the cancelation has been confirmed.

Transactions can be declined when you swipe the card, or later on in the authorization system either by VISA, the merchant/ATM or the merchant's/ATM bank. These cancellations must then be communicated to Xapo via the settlement system. While most transactions get canceled, or settled within 1-2 days after the original authorization, merchants/ATMs have up to 16 days to broadcast confirmations and cancellations to the payment processing system.

As soon as Xapo receives the cancellation notice, you'll then see your transactions moved from "pending" to "canceled" and the funds made available in your wallet again.

Can you PM me the email you use with Xapo and the information you provided.
This message will only trigger if you have been flagged due to incorrect information (name, location, etc..)

We have since fixed this issue. You should be able to complete your purchase now!
Thanks for the patience.

Are you able to log in to your Xapo account in the pop up and select the wallet you wish to pay for? Also, I'm assuming you have enough funds to pay for the purchase too correct? I've notified our team to look into this for you.

The cancelled transactions could be 2 possible reasons. First we had a maintenance window of ~8hrs yesterday 12/22/15 where most of the Xapo infrastructure was off while we made upgrades. This has since ended and your transactions should be going as normal.

The other reason is if users are withdrawing for the first time. If a user doesnt have a Xapo account and withdraws from a service using our APIs they will receive an email inviting them to claim their bits (by creating an account with Xapo). Over a 10 day period we will send them many email reminders, but if the user does not claim the bits are returned to the service in 10 days. We set it up that way because we had many faucet partners who paid the user but many of them never claimed their bits... so at least now the funds will return to the service.

Thanks for letting us know. We just migrated our games from Play Store to Xapo World just yesterday so are still squashing any bugs.

Can you tell me the model of your mobile? Also, once you download what happens? Are you able to open the game but not spin? Or at what point do you get the error message?

Can you PM me the email you use with Xapo? I cant help investigate and confirm that your card was sent from our fulfillment center. Although if you got regular shipping (versus DHL) unfortunately there is no way for us to track what is holding up the delivery of your card after it leaves fulfillment. Arrival times will vary depending on your country and this is based on your country's postal service.

No need to look for bitcoin ATM and merchants that accept bitcoins. As other users have mentioned before the card works at any merchant that accepts Visa. So the merchant doesnt even need to know what bitcoin is and you will be able to make purchases if you have btc in your Xapo wallet.

Hey there Miiike how are you? Yes I will personally be more active on Bitcointalk going forward.

Can you provide more info what you mean about affiliate sites? We still have a number of faucets and other services using us. You can see more info about our available tools at developers.xapo.com.

Unfortunately Xapo is unable to help you with this since Farmsatoshi's teams are the ones who grant access to their service/game.  As others have suggested you will have to reach out to their admin for help.

If you dont think your issue is related to wrong PIN send me a PM and I will investigate for you. However, we mention this because more than 90% of the cases are related to wrong PIN.

A debit card can get blocked for 3 reasons:

You are using an incorrect PIN with your card purchases.
You've tried entering to MyChoice's webportal too many times with incorrect credentials. For security reasons they will block your card
You've tried calling MyChoice's card activation/PIN retrieval phone system, and entered incorrect information - again, MyChoice will block your card for security reasons.

To retrieve your Debit Card PIN, you can login to your Xapo account, and go to your main wallet. Then click on the little gear wheel on top of the card image to access your wallet settings:
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You'll be taken to your Wallet Settings page: click on "View PIN" to retrieve your Debit Card PIN. As I mentioned, if you dont think this is your issue send me a PM with your email associated with Xapo and I will help you.

Hi Dave we are receiving support tickets for debit cards from any social media outlet. If you send me a PM with details (your email in Xapo and issue) I can help you from here and let my team know to close your ticket received via email.

We've provided an explanation in this and other threads. I will try to clarify and explain the difference in btc rates for your debit card. If you have questions let me know:

Why does my transaction history show a lower bitcoin exchange rate when I make a debit purchase?

Let's say you have a EUR card and travel to the US. You go out and buy a $30 lunch at a $300 btc exchange rate. You do the math in your head and confirm your lunch cost 0.1 btc. You get the push notification of the charge for 0.1btc and are happy. You then check the transaction details and see that in fact the exchange rate was not $300, but $299.  Angry?!

Another example..
Now let's say you went to the ATM and took out $100 at the $300 exchange rate. You do the math in your head and confirm you took out .33btc. You get the push notification of 0.33 btc and are happy. You then check the transaction and see that the exchange rate was lower, say $285.   ?!

So, why does this happen?

When you make these purchases the app will show the price paid for the item. However, in some cases there are fees such as foreign exchange rate or those charged at the ATM (by our issuer or the ATM itself) that are currently not getting itemized in the transaction log. In other words, instead of adding the charges as a $ amount on top of the cost of your item it will compensate by showing a lower btc exchange rate.

In the examples above, instead of showing your lunch cost $30 at $299 exhchange rate, the correct way is to display a $31 lunch at $300.
Or in the exampe of the ATM it should show the amount you are withdrawing plus the fees (which will vary depending on how much you take out and the ATM you are using) at a $300 exchange rate.

We are working on itemizing the additional charges so that you can see how much was paid for what. Once this is finalized the exchange rate will be fixed and correct, and you will see any additional charges added on top of the fiat amount charged.

The bad news is that this is still being built.
The good news is that no, we are not cheating you by doing a workaround of the exchange rate.

If you think I can explain further let me know. I am happy to try to answer any questions. If you are concerned about a specific transaction related to your debit card you can reach out to us at debit@xapo.com and we will take care of you.

There are a few things that could be happening in your case:

1. Your card could have been blocked due to many failed attempts or incorrect PIN (which at times is not your fault, it's the ATM that fails to pass us the correct info). You can solve this by PMing me or by emailing support@mychoicecorporate.com who are the card issuer and can unblock your card if you email them from the email account associated with your card.

2. There is a 2X ATM withdrawal per day. Unfortunately this includes failed attempts so if you try twice without success you will have exceeded the ATM withdrawals times you have for that day. You'd need to wait 24hrs to retry. I know this sucks but they are rules imposed by Visa and our issuer.

3. Keep in mind that there are the ATM fees and (depending on your country) FX conversion fees. Make sure you have enough funds to cover those.

If you have any questions PM me and I will do my best to help you resolve it. Thanks everyone for your patience.

Could you PM me the email you use for your Xapo account please? I will have our team review this today to help you.

key4coin is a nice website. Thanks for sharing that.
I agree with you also on expanding on some of the bigger game franchises. Good feedback!

Could I ask you what websites you are using to compare pricing? I see G2A was mentioned as a suggestion. Any others?

Can you specify what AAA games are not available that you would like to see?
We can do our best to track and add any new games that are in high demand and unavailable

Also what other website are you using to compare price that is cheaper than Xapo World?

Yes Xapo World (world.xapo.com) is an official Xapo product. We have been sharing it with only a select number of users who are helping us test it. Let us know if you have feedback, suggestions for products you'd like to see or other comments.

Also, for Steam games please be sure to check that the game works with your platform. For example, some Steam games are unavailable on Mac.