I purchased some MBC from bitonbay.com and I have not received it into my digital wallet that I downloaded from the google play store. I was able to deposit BTC into the website and I was able to buy the MBC, but when I initiated the withdraw it did not complete and it has been a few months now and when I try to submit a service request it takes me to a page the states DNS error 1000 and I am unable to submit my customer service request. When I log in I can still see my purchased MBC but I can not withdraw it. Can you help me get my MBC that I purchased?