I received a response from Hashflare stating that the order got closed and that the amount would be refunded within 7 days. Waiting till then

Thanks for your reassuring words. As you mentioned I hope that they will respond positively on Monday. Though I had expected that for 24x7 setup someone from support team picked up the ticket and responded.
Will report the outcome here.
Thanks again

Through this post I wish to raise my bad experience with Hashflare:

On 13th January 2017 I ordered for 25 MH/s for Scrypt Hashrate at Hashflare. Towards this I made credit card payment of US$ 194.75, The transaction was completed successfully (confirmed by my credit card company),  however the Hashflare site is still showing the order as pending. I raised the issue by submitting my concern to support (Request No. 112099). It is very alarming and disappointing that even after 2 days there has not been any resolution or response to my concern by their support team. I find this very unprofessional. Wonder if I have lost the amount to Hashflare.

What should I do to retrieve my money or get the order executed?