You can mark my ticket as solved.

#473057

I've posted details in the other thread.

https://bitcointalk.org/index.php?topic=463202.msg25660738#msg25660738

Ok guys so I had my account verified yesterday to echanced. You might've seen me posting in this and some other threads. My thing was Name Mismatch on echanced verification.

What I did, step by step, in case anyone finds it helpful:
1. 19th Nov - Created support ticket with uploaded scan of my passport (at this point I thought this whole thing is just inconvienient and been withdrawing bit by bit to the tiny limit I still had).
2. Waited 7 days - no resoponse. Somewhere withing these 7 days I've noticed my account was changed to "new" and my withdrawal limit to 0 with no notice or warning. This got me really worried.
3. 26th Nov - I've replied to the same ticket asking for an update.
4. At this point I also started reading on the extent of this problem and got really worried. Tried to get somehow in touch with Bittrex, started posting my ticket number on forums as well as in replies to @BittrexExchange and @ramikawach. I've tried to get their attention to all the bad publicity their company is getting. In tweets, I didn't post begs - there were 100s of these. I tried to ask a constructive question like "when can we get an update on support ticket backlog" etc, but always included my ticket number.
5. Read lots of threads on this topic, including r/Bittrex and r/Bittrexscam.
6. 2nd Dec - Some superstar on reddit said he got his ticket verified after emailing bill@bittrex and also that he got a reply from ryan@bittrex.
7. 2nd Dec - I've emailed these two chaps with a polite request to have a look at my case. I've tried not to sound angry or confrontational. From my own dealings with customers at work, I know how easy it's to get someone in to defensive mode so I've tried to avoid that.
8. 2nd Dec - Got automatic reply from Bill saying he reads all emails but might not reply if he's too busy and also that for support issues I should be contacting support.bittrex.com. No reply from Ryan.
9. 2nd Dec - At this point I've also uploaded to my ticket a new HD selfie plus another selfie of me holding passport next to my face (this is in addition to the passport scan I've uploaded originaly with the ticket).
10. 3rd Dec - Twelve hours later my account got approved for enchaced.
11. I took out all my coins to ledger.
12. Can sleep again.

What I find the weirdest is that my ticket on Bittrex support still shows as open. There's no reply there from Bttrex other than standard automatic one. I've also received no email about my account beign verified. In fact If I didn't log in to Bittrex yesterday I still wouldn't know. This makes me think my whole issue was resoved outside the official support channel by someone reading my email or seeing my tweet or post.

Now I'm not sure if this will work for anyone else.  Also sorry for the wall of text.

I see your point bud but there are other threads on this topic.

https://bitcointalk.org/index.php?topic=463202.0
https://bitcointalk.org/index.php?topic=2083535.60

So still think it's a good idea to have one dedicated to collecting unresolved ticket numbers.

So people have the full picture?

If you submit a support ticket you might think it's getting resolved at some point soon. You might think "they're 10/20 days late but maybe they've just so busy, I'm sure they'll get there soon". But a quick look at this thread and you know the full extent of the problem. There are people with "name mismatch" ticket numbers in 580,000s and Bitterex "support" still haven't dealt with numbers in 300-400,000s from early October and before. I think this thread is really useful.

To everyone saaying: "but it all works for me"

That's nice for you... I guess. Problem is they make arbitrary decisions with no explanation. Support is non-existent. You have virtually no recourse if you get not-verified/suspended/frozen for whatever reason. Aren't you worried that your account might be next and you'll be the one posting here with no sympathy from the "I'm alright Jack" brigade. After reading this thread (and tons of similar ones all over forums and reddit), even if I had everything verified nicely there is no way I would put any money on this exchange.

Plus really, this whole situation is damaging the whole crypto. Everything is so interconnected. When the SEC steps, the dream of decentralised currency dies before it even has a chance to develop .

Same thing here. Name Mismatch on enhanced verification. Waiting and waiting. And I'm from the UK.

Tbh I wasn't even worried that much until they've reduced my withdrawal limits from 0.025 to 0 with NO WARNING. It prompted me to have a read online and then I've realised the extent of the problem. There seems to be pretty much zero support for the tickets at least from low 400-thousands up now around high 500-thousands. That's over 100k tickets and it seems good few k of new tickets get created every day.

Pretty clear this is now way beyond the point of incompetence and something criminal is going on. I have around $6k stuck on bittrex. If there is any UK/US/EU lawsuit going on I'll be happy to chip in.

Similar issues here. Name Mismatch on account verification and suddenly I can't access my money. Opened a support ticket but been ignored for almost 2 weeks now.

I was able to sent over $2k (which grew to $6k) but can't get it out!

I was never informed while putting the money in that I need to be verified to withdraw it. I'm not sure what they are playing at but here in UK this is illegal. It's up to them to make sure people entering legal agreement with them have access to all the info ( e.g. couple weeks back, there was a court case where guy successfully argued he didn't need to pay a parking fine, he parked illegally but he got away with it because the signs were not easily visible from where he parked). I'm a professional person, not some student using his pocket money to do a bit of trading. I'm really busy now until Christmas but if my issue is not resolved by then I'm starting a legal process.

ticket #473057

Name Mismatch

Not aswered for 10 days

Weirdest thing is that my name is the simplest thing, no middle name, all standard latin letters, no strange unusual characters. Provided clear high-res scan of my passport.