So the case is closed now by casino.guru.
Even though their verdict is in my favor (Insufficient evidence from casino) Duelbits won't pay back the 4k they took out of my balance.

Beside the fact Duelbits steals money from clients and don't take any responsibility for it even when a 3rd party confirms it was not a legal act, it not only makes me wonder about this shady/scam company Duelbits, but in general too.

It seems we have to accept that any cryptocasino can do whatever they please, legal or not, and don't have to take any responsibility at all?
I think this is a really concerning thing, we deposit and play with allot of money and basically have to hope the won't scam us? Fingers crossed they won't feel like to steal our money?

Latest update (this case is ongoing for more then 3 months now):

It seems Duelbits won't pay back the 4k they stole from my account. Casinoguru is on my side (since Duelbits was not able to show real evidence and most likely this case get the status 'unresolved against the casino'.

The whole case can be seen at:

https://casino.guru/duelbits-casino-player-s-winnings-have-been-confiscated

It is pretty concerning to me that a shady and scammy casino like Duelbits seems to be able to do whatever they please and get away with it, without taking any responsibility for it.

I got an offer of someone who is following this case to make it be more widespread on different social media platforms and make people aware of Duelbits practices. Guess this is next step I will take.
It is not even about the 4k anymore, but a principle that it should not be accepted if a casino acts in such way.

Best regards.

No further updates then waiting on the reply of duelbits to casinoguru so far:

https://casinoguru-en.com/duelbits-casino-player-s-winnings-have-been-confiscated

But thats exactly my thought: it is easy to see its a hotwallet. So after noticing that, why they still threat me like someone who multiaccounting/using same wallets. Why is there still not a payout at all, since there arguments is simply false and easy to proof it is.

*** New update ***

Duelbits.com asked me to sent my cwallet history in PDF. The export doesn't support PDF as export so i converted the xlsx to PDF.
Then they accused me for removing txid's from it, which again isn't true and a false accusation.
I think I should not even have sent it to them, its my private information, and I don't have a clue what they want to proof with it against me, they already have all depo's and withdrawals from their platform including the txid's.

After that I sent the export from depos/withdrawals to duelbits.com again, and its the last time I offer them more information. I am really annoyed to do stuff and have to defend every lie they make up.
I also mentioned to them about their annoying attitude towards me. They are the ones accusing me based on some false arguments. They clearly linked my account to another by comparing the cwallet hotwallet.
It seems they are not hindered by any knowledge and not able to correct their own mistakes. Instead they make up new false accusations towards me for having removed some txid's etc, which is not true.
And again obviously without proof, since its not true there cannot be any proof either.
Instead of giving me some solid true proof for the things they accusing me of, they force me to give more information and proof that their false accusations are not true. I think this is not the way it normally should go. I personally, if I accuse someone, I make sure the facts are right before even doing so. If I might have made a mistake, I take back my accusations and offer them my apologies. Duelbits.com seems to not care at all how it must be to me to kept being accused falsely over and over again, instead they keep pushing it more and more with other non valid stuff they make up and make me do even more effort.

Hi,

The email was exactly like I copy pasted it:

https://ibb.co/zWg66sKC

Beside they just took my 4k out of my balance I feel very insulted and slandered by duelbits.com.
If this case gets solved and it will prove that Duelbits.com was in the wrong, I not only want the correction of the 4k they unjustly took, but I also demand their sincere apology for falsely accusing and defaming my name based on incorrect and stupid assumptions.
It is one of my core values to be honest and straight, and I am angry they put me in a spot like this.

The say they do this for this reason:
'maintaining a fair gaming environment for all participants'

I don't see how taking 4k from a legit participant based on false arguments and pocket it themself and not even give it to 2nd winner etc is in line with this.
It's totally nonsense, and as you say, they are the ones committing fraud, making it a very shady environment for players.

*** New update ***

So finally Duelbits replied to me via email:

---
Good afternoon,
 
Thank you for your message regarding the removal of the $4,000 credited from our recent promotional tournament. After a full review of your account activity, we are writing to confirm that this action was taken in accordance with our Terms and Conditions, and the decision will stand.
 
Our internal investigation revealed clear violations of Duelbits' Bonus and Promotion Abuse policies, specifically the coordinated activity between your account and an affiliated account that deposited into the same cryptocurrency wallet (0xeC5f1817a8fbA834Fdb444eDC1fffa7544d11242). This constitutes use of a shared payment account, which is a direct breach of our promotional rules.
 
Violations Identified:
1. Coordinated Wallet Use & Payment Method Overlap
Both you and the referred affiliate deposited significant funds into the same destination wallet, strongly suggesting either shared control or coordinated play — both of which violate:
“Promotions are limited to one entry per customer. We only permit one customer to participate from each household address, IP address, email address, same payment account or shared computer.”
(General Promotion & Bonus Terms)

2. Promotion Abuse Clause Breach
The above activity also falls under our abuse provisions:
“Duelbits reserves the right to exclude any player or group of players who it deems abusing any promotion, or for any reason at its sole discretion.”

“If it is discovered that a group of players are using the same betting patterns and are connected via but not limited to location, banking pattern or IP, Duelbits reserves the right to confiscate bonus winnings and/or deposit.”
(Bonus and Promotion Abuse Terms)

 
Our Right to Act:
Duelbits explicitly reserves the right to withhold or cancel winnings that stem from any abuse, coordinated activity, or manipulation. Furthermore:
“Any account found to be directly engaged in fraudulent activities or associated with accounts involved in such activities shall be disqualified from participating in future promotional offers.”

“In the event of any dispute, the decision of Duelbits will be final.”

 
Compliance with Licensing Requirements
We understand your concerns regarding licensing and regulatory standards. We assure you that all actions taken are consistent with the Curaçao eGaming guidelines, our internal fraud prevention protocols, and our commitment to maintaining a fair gaming environment for all participants. Full evidence of the violation is documented and available for regulatory review if formally requested.
 
While we acknowledge your disappointment, the removal of tournament winnings was a direct consequence of clear, documented abuse of our promotional system. We will not be reinstating these funds, and this decision is final.
 
Kind regards,
 
Duelbits Head of Support
---

The wallet the mention is the hotwallet of cwallet.com: 0xeC5f1817a8fbA834Fdb444eDC1fffa7544d11242
They have million of users, and I am pretty sure Duelbits is aware of that.

Next false reason they give is that we have used same bettingpatterns.
I asked the person who reffed me, he has barely played there and didn't even participated in this tournament, so idk what they are talking about.

Duelbits did not respond at all to this email I sent them:


---
Hi Duelbits Support,

I’m reaching out regarding the $4,000 I won during your recent promotional tournament. The winnings were correctly credited to my account but were removed shortly afterward with the explanation that I violated the Terms of Service.

Having thoroughly reviewed your Terms of Service (https://duelbits.com/en/tos), I find no clear nor specific provision that would justify the confiscation of fully won and credited funds under a public promotional event. According to your own Section 3.1, you affirm that “users are subject to fair treatment and the integrity of gameplay.” Furthermore, under Section 6, you acknowledge that “Duelbits reserves the right to cancel winnings only in the case of proven fraudulent activity.” I strongly contest that no such activity has occurred, and no concrete evidence has been presented to me.

As you’re aware, Duelbits operates under a Curaçao eGaming license, which means you’re expected to follow fair gaming practices and offer dispute resolution. There have even been recent legal cases (including a Dutch Supreme Court ruling) where Curaçao-based casinos were held accountable for failing to pay out rightful winnings — so this isn’t something that just gets swept under the rug anymore.

I’m giving you a chance to resolve this fairly. If I don’t hear back with a clear explanation or the return of my funds within 1 business day, I’ll take this further by:
 • Filing a formal complaint with the Curaçao Gaming Authority
 • Reaching out to SBGOK (Foundation for Representation of Victims of Online Gaming)
 • Sharing my experience on public dispute forums and watchdog sites
 • Exploring legal options for breach of terms and unfair player treatment

I really hope it doesn’t come to that and that you’ll review this properly. I’m just asking for what I rightfully won — nothing more.
---

I have given them plenty of time and options to solve the case. I am totally willing to provide all information they want and I am totally transparent, the opposite of Duelbits themself.
I just submitted my complain now to casino guru, hope they can shine a light on it all.

I asked about the KYC, we are both not KYC. He participated once in a tournament at start, but didn't won big (like $25).
I would say if we both did KYC, this would take away the false claim. I even offered them to invite us both in discord chat or something, to show we are 2 totally different persons.
Weird thing is that the option to KYC is turned of for me it seems:

https://ibb.co/jvcnMQYv

I don't know how or why they think I reffed myself, since this is 100% not the case. It seems to me this one is pretty easy to proof its not the case. Beside this, they can not have evidence of it or anything, since its simply not true.

I just started playing there, like a little more then a month.
I think i lost most of my depo's on 3rd party slots (not challenge/tournament related). I haven't participated much nor won any big prize so far on their tournament/challenges till now (which was a tournament on originals).

Hi,

I didn't ref anyone myself, I used a reflink from the one who mentioned the platform to me. It's not hard to proof I guess we are not the same person. I used his 'refer a friend' link, which exactly is what happened. I know him only via telegram, not in real life. We not even in the same country.

I won a tournament for which I had to deposit allot and wager allot.
I was eligible to participate in that tournament and won it. I wagered like 200k in total alone for that tournament, I spent allot of money and time in it.
I lost less though then the reward itself, but it is not a rule you have to lose more then the reward itself?

It cannot be that if people win a challenge/tournament and they got lucky a bit (odds are not in our favour in general), they won't issue the reward? I didn't broke any of the tournament rules.
It feels like a casino saying: everyone is welcome, as long as you lose. If you manage to gain a little profit, we will take that away from you.
Like what would be the purpose for a player to play at all then?
Its more rare to have profit then loss, and overall I'm pretty sure the casino wins. A few get lucky, most don't.
Isn't it that how it works?

But it's just speculation I guess, I don't even know exactly what they mean by it, but I am not aware of any abuse.

This is all, they havn't replied after.
In the discordticket I gave them 48 more hours to respond and solve the issue or simply give me the rule that I would have broken from their TOS.
40 hours left of that, without any reply.
After this I will forward all information to casinoguru, and take further steps.

Hi,

At the moment I am still have a ticket open in discord with the community manager and he is trying to get more information about what happened.
I want to wait a bit more (few days) to see the outcome of that, before I take next step to casino guru.

Another update is that I noticed yesterday that the reward was indeed credited to my account, but removed by an admin:

https://imageshack.com/i/pmq1lmuUp

If the current conversation with the community manager results in nothing too, I will take further steps to casino guru.

Thanks so far for all suggestions and remarks.

Recently I won a challenge on Duelbits.com called weekly duelbits originals (started at 28th of april):

https://ibb.co/spGs7H0F

As you can see on the leaderboard I participated (username: bassabar) and ended 1st place, which would be rewarded with 4000 USD prize.


After 1 day the reward still wasn't paid out, so I contacted support on the website:

https://ibb.co/spGs7H0F


I contacted them via email as suggested and got following response:

https://ibb.co/pvGhBqGy


Beside this I created a ticket on discord:

https://ibb.co/m5BgQPtK

I joined duelbits.com on 29/03/2025 and in the meantime made several deposits:

https://ibb.co/FbbdD8LV
https://ibb.co/mL3W72x
https://ibb.co/ZRVjQTtJ


They simply falsely accused me of fraudulent activities while I did not violate any of the tournament rules or any of their TOS.
I asked several times to tell me explicitly what I did wrong, but they won’t give the reason.

If I mention it in chat or in discord chat, they tell me to not talk about threatening to mute me.