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Showing 4 of 4 results by bigbro0611
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
bigbro0611
on 18/03/2013, 00:06:04 UTC
So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.
Same problem too, I PM'd Yankee and the other guy my info.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
bigbro0611
on 21/01/2013, 23:51:55 UTC
MoneyGram to Bitcoin Address
OrderID: cb4c78e8-2c27-4a4e-a323-c8dd6bedcfe0
EventID: f6d9d416-2dc3-40ee-aa6c-6e58bd02e4fb
QuoteID: 33be6eaa-e145-4849-b766-c7c30bd3a894


Looking into it now.

Have you figured out what problem is? I really need this BTC ASAP. Thanks.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
bigbro0611
on 21/01/2013, 15:31:58 UTC
Hello it said order was executed over 12 hours ago yet nothing has come up on blockchain.info or my destination address.

MoneyGram to Bitcoin Address
OrderID: cb4c78e8-2c27-4a4e-a323-c8dd6bedcfe0
EventID: f6d9d416-2dc3-40ee-aa6c-6e58bd02e4fb
QuoteID: 33be6eaa-e145-4849-b766-c7c30bd3a894
Post
Topic
Board Beginners & Help
Topic OP
BitInstant Help
by
bigbro0611
on 21/01/2013, 15:27:35 UTC
Hello everyone I bought some BTC yesterday night with bitinstant and it said the order was executed yet nothing went to my destination address and nothing was on blockchain.info either and still isn't. I emailed support about 12 hours ago and they still haven't gotten back to me. I know Yankee(BitInstant CEO) is on this forum but since I'm new I can't PM him, is there any way I could contact him? BTW if you do see this Yankee my event ID is cb4c78e8-2c27-4a4e-a323-c8dd6bedcfe0. Thanks.