To be honest, I'm quite tired of this shit. We are successfully selling about 20 - 30 keys a day! The bad thing is, only if something goes wrong, people are commenting on this forum.

In 95% of the case, it is the fault of the customer. Also here. The Website clearly states, that the key is not in stock and the delivery time is unknown. I got your mail at 00:32 am in my timezone and at 04:36 you are complaining on the forum? I guess 4 hour in the middle of the night is nothing you can ask for, may accept from amazon...

I'll contact you know over email to handle this case as it should have been handled from the beginning. I'll answer as soon as I got out of bed.

Due to the fact, that here a posts from people, where I've responded to the mail, I guess there is a problem with some with my emails. It seems that everything is sent, but not received. I'll try to reach out to everyone through other channels who need support. I'm very sorry for this inconvenience!

This depends on the Bitcoin network. In average, every 20 minutes a block is found and transactions confirmed.

In the last few months, some transaction have become slower than usual. This is because of the increasing block size. Read http://motherboard.vice.com/read/bitcoin-new-normal-slow-confirmation-block-size-debate


E-Mail has been sent by our automatic system. But I'll send it again!

The key has been sent immediately after the first confirmation. I guess it got stuck in your spam folder. I just sent it again.

Hi, our wholesaler told us, that they won't add deluxe/premium in near future.

Hi, our response time is normally within max 24h. Please send me your email you used for your order and I'll look through again.

Last weekend I stopped outsourcing the support. I thought this would be great to improve response time, but it made more problems that it solved. All support is now handled by me again.

Please make sure to settle the invoice within the given time-frame, otherwise it could come to long delays due to our payment-provider

Die OEM Versionen sind so günstig, da es sich um nur einmal aktivierbare Keys handelt. Aber ich kann sie ja auch gerne ein wenig teurer anbieten um mehr Vertrauen zu erwecken :-)

Quite a shame? Someone should mention that we provided 3 keys regardless of everyone was working when tested it ourself.

I'll check this and get back to you asap

Please make sure, that your key is in stock! These keys say "Delivery time 1 minute". Otherwise it says "Unknown" as we can'T predict when games will be back in stock.

Мы, команда Bit-Keys постоянно работаем, чтобы сделать наш магазин удобным и ясным. Поэтому у нас есть несколько советов для того, как ваша покупка пройдет без осложнений :

• При первой покупке применяется правило "1. Подтверждения". Из соображений безопасности, с первым заказом мы должны ждать первое подтверждение сделки. Это может занять некоторое время.
• После первого заказа вы получите мейл с паролем к вашему аккаунту, чтобы  в любое время иметь доступ к приобретенным лицензионным ключам.
• Убедитесь, что товар действительно в наличии (срок поставки не "Распродано"). В случае, если в описание написана дата, товар можно заказать сразу, но доставка будет не раньше этого числа.
• Нажав на кнопку "Купить" у вас есть 10 минут , чтобы оплатить , так как счет после этого не дейсвителен. Счет может быть возобновлен с помощью кнопки , которая появляется после.
• Оплачена должна быть точная сумма, обратите внимание на разные операционные сборы и учтите их.
• Пожалуйста, проверьте папку со спамом!

Wir, das Bit-Keys-Team, sind stets bemüht, unseren Shop benutzerfreundlich und übersichtlich zu gestalten. Darum haben wir hier ein paar Tipps, wie euer Einkauf komplikationslos abläuft:

• Bei der ersten Bestellung gilt die "1. Bestätigung"-Regel. Aus Sicherheitsgründen müssen wir bei der Erstbestellung die erste Bestätigung der Transaktion abwarten. Dies kann eine gewisse Zeit in Anspruch nehmen.
• Bei Erstbestellung erhaltet ihr auf eure hinterlegte Mailadresse Zugangsdaten, um später jederzeit Zugang zu euren gekauften Keys zu haben.
• Stellt sicher, dass der Artikel wirklich sofort lieferbar ist (Lieferzeit nicht "Unbekannt"). Bei Vorbestellungen gilt als Lieferzeitpunkt das in der Artikelbeschreibung vorgemerkte Datum.
• Nach der Bestellung habt ihr 10 Minuten Zeit zu zahlen, da die Rechnung sonst ungültig wird. Die Rechnung lässt sich durch den Button erneuern, der nach Ablauf erscheint.
• Exakten Betrag überweisen, auf etwaige Transaktionsgebühren achten und diese mit einkalkulieren.
• Bitte kontrolliert immer euren Spamordner!

We, the Bit-Keys-Team, are constantly working to make our store user-friendly and clear. Therefore we have a few tips, how your purchase expires without complications :

• In the first order, the "1. Confirmation" rule applies. For safety reasons, we have to wait the first acknowledgment of the transaction with the first order. This may take some time to complete.
• After the first order you get an email with the password to your account, if you want to access to your keys later.
• Ensure that the item is really in stock (Delivery time not "Unknown"). The delivery time for preorders is the date in the description.
• After the order you have 10 minutes time to pay , otherwise the invoice is invalid. The invoice can be renewed through the button that appears after.
• Please pay the exact amount, pay attention to any transaction fees.
• Don´t forget to check your spam folder!
  

Hey there, I couldn't find an email regarding this matter. Could you please send me your orderid per pm? I going to fix this issue as fast as possible!

I'll talk to our wholesaler to get a better price! All our gift-cards are overpriced, because we buy them at a very high price :-). I'll get back to you within the next 20h.

Haven't found any supporttickets or emails about this matter. Please contact us at info@bit-keys.com


Since if sent you the email used, could you plaese confirm here, that you got your key.


After your 3 spam complaints in all 3 threads, i took a close look in this matter. You have used a trashmail account which anyone can enter and it looks like it get cleared. Normally we don't send key to other addresses than used. But I want to sattle this case. Please provide us an current e-mail to get your key again!

Thank you, something went wrong when adding it.

Could you tell me the product?

I will never compete with Steam sales... I'll try to compete with other 3rd party shops like mmoga or steambits. I'll try to get better pricing for giftcards in future, but I'll need better wholesalers.

But most of our products, nearly all games, have a very good pricing. Let's take a look on current games and evergreens.

Counter-Strike: Global Offensive
Steam: $14.99
Steambit: $14.00
Bit-Keys: $12,53 https://www.bit-keys.com/de/details/counter-strike-global-offensive

Fallout 4
Steam: $59.99
Steambit: $57.00
Bit-Keys: $32,60 https://www.bit-keys.com/de/details/fallout-4

The Division
Steam: $59.99
Steambit: not available
Bit-Keys: $46,15 https://www.bit-keys.com/de/details/tom-clancy-s-the-division

Dark Souls III
Steam: $59.99
Steambit: not available
Bit-Keys: $50,15 https://www.bit-keys.com/de/details/dark-souls-iii

So beside of giftcards, we have very good pricing