OP: I wish I could help you more but XMR is a tricky situation since it is not traceable on its blockchain, and thus much harder to prove that your source of funds is legit. However, having read this:


Sounds like they are saying they will indeed release your funds back to you, so that's positive. That was 5 days ago. So you should be getting your funds released shortly (2-3 days) because you clarified with them that you indeed want to "terminate your business relationship".

If they don't do this I will show you how to open a Flag on their account which will indicate to anyone who visits the KuCoin thread that they don't live up to their word and people should be wary before depositing coins there.

Your request (312408) has been updated. If you need to add additional comments, reply to this email.
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Sukey, Sep 6, 2020, 11:06 GMT+8

Dear Valued KuCoin User,

Thanks for contacting KuCoin customer support.

We do value your experience on KuCoin and really sorry for the inconvenience caused to you. We have passed your information to relative department.

Kindly wait patiently and we will reply you once getting updates.

If you have any questions or concerns regarding this process, please don't hesitate to let us know.

Best regards,
Sukey

KuCoin Customer Care and Support Team

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bitcoinjesus, Sep 5, 2020, 21:42 GMT+8

It has been 5 days. What is going on now?


On Sun, 30 Aug 2020 16:40:51 +0000
"Winnie (KuCoin)" <support@kucoin.com> wrote:

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Roger, Sep 2, 2020, 17:44 GMT+8

Dear Valued KuCoin User,

Thank you for contacting KuCoin customer support.

We have received your request, we will submit to our legal team to review and will get back to you when we get updates, thanks for your support.

If you have any questions or concerns regarding this process, please don't hesitate to let us know.

Kind regards,

Danae
KuCoin Customer Care and Support Team

Winnie, Aug 31, 2020, 12:40 AM GMT+8

Dear KuCoin User,

Hope you are doing well receiving this email. First of all, thank you very much for your kind patience and cooperation. We fully understand your feelings and situation and we are earnestly to step forwards with you and resolve all the problems and difficulties in-between. However, KuCoin Support would like to emphasize some points again regarding to your case:

1.   KuCoin Digital Asset Exchange, similar as all other virtual assets service providers, is having its own risk control mechanism in accordance with the requirements of the Proceeds of Crime Act, Anti Money Laundering and Counter Terrorist Financing legislations.

2.   KuCoin has the ongoing obligation of monitoring every account activity, no matter with KYC verified or not. However, all information is within KuCoin only and there should be no concern of any information leaking or for any other illegitimate usages.

3.   KuCoin has standardized customer due diligence procedures to follow in case of any suspicious transactions or behaviors observed.

What you are facing recently is only temporary frozen, which is quite normal. Your account, just like all other KuCoin accounts, has been filtered by our risk control system automatically based on a variety of elements combined. The system alerted us with your case and we are just following our Enhance Customer Due Diligence process to ask you to provide more information about the ultimate beneficiary owner of the alerted account and the legitimacy of the source of the wealth. Therefore, we sent you the email previously about the KYC verification and ECDD document filing.

Besides, we would like to point out again, that your funds are ABSOLUTE SAFE with KuCoin, no matter your funds are acceptable to us or not. If there really does exist some risky part of your wealth that KuCoin deemed as unacceptable and decided to terminate business relationship with you, your funds would still be ABSOLUTELY SAFE and would be released to you within 5 working days since the termination decision been made. Normally, we would wait for our customers to submit their KYC, ECDD and other supplementary documents for 15 working days. If customer still refuse to provide any information we required, a decision of terminating business relationship would be put forward.

Thank you again for your understanding and we sincerely apologize if KuCoin’s risk control procedure cause you any worries and inconveniences. If there is further question, feel free to contact KuCoin Support Team.

Kind regards

KuCoin Customer Care and Support Team

Can we post this thread to the kucoin thread so they can address this matter accordingly? They are still active here in the forum so maybe we can have direct from them.

https://bitcointalk.org/index.php?topic=5163269

But sending a shit ton of private information, unencrypted across the globe to be permanently stored by some shady company goes against about everything I believe in.
I simply don't see what applicable laws or regulations I should have violated. Even after asking multiple times, they did not provide me with a reason or regulation I may have violated, other than that they want me to submit this data.
As the whole process took place on a Friday evening an order by law enforcement or governmental authority is highly unlikely.

I do get, how creating a new account depositing funds and then trying to withdraw them again might trigger red flags. Thus why I was willing to comply with KYC.
But the privacy invasion beyond this is and in this form is simply out of place.

You could be right about their inability to communicate properly, but you kind of started off on the wrong foot with them. You were immediately accusatory and didn't ask for help, only pointed to this accusation.

I know it feels like they have you bent over a barrel but your only option currently is to submit the KYC documents. If I ran an exchange, I wouldn't hold funds over surprise KYC issues, I would let the user withdraw them back to their original address (I know with XMR that's a bit more difficult to prove). But, I'm not an exchange, so you kind of have to do what they say.

If you get to the stage of kaefergeneral where they took your KYC and your coins, then let me know here and I will help you to open a flag against them. That will put up a warning message that is visible to everyone who can see their thread. If company/project cares enough about their reputation on the forum, they will find your accusations worth responding to, potentially helping you to resolve the issue.

As of right now, however, there is more evidence in kaefergeneral's case to warrant a flag or a red tag as they actually underwent the KYC and still haven't received their coins. I will tag the KuCoin Exchange account and point them to this thread to see if they will respond. Gonna give them a couple days to respond to my comment in their thread before tagging them.

That's not right at all... You should be allowed to withdraw your funds to the address you sent them from, at the very minimum. What I recommend is to post a comment describing your situation in their main thread and see if the KuCoin Exchange account replies to you. They may be able to help you out quite a bit as they were just online today. If that doesn't work, reply back here and I will help you to open a formal scam accusation against them, which might stimulate them into action.


Not a valid excuse to hold somebody's funds without any sort of way to get them back. Exchanges are only decent mixers if they are completely anonymous, like a DEX, and even then there's ways to see who got what, where its been, and where its going. Exchanges that ask for KYC are the exact opposite of mixers.

And of course there's a way to trace where the funds are going, its called blockchain analytics.

I do get that in withdrawing funds on KuCoin, it doesnt really need KYC verification but the thing is, as you reached for the support yourself you may as well get the things done since they know what they are doing exactly. If its KYC documents they needed then provide it or else it may look that it is involve in some fraudulent activities. If they detected that then that is the valid and only reason why they want you to submit KYC. Especially if it involves a huge amount of money having problems. Even in banks and other institutions, they are looking for verifications just like this one.

Those who would give up essential liberty, to purchase a little temporary safety, deserve neither liberty nor safety. Benjamin Franklin

Depositing and withdrawing funds, without making trades, is a huge AML red flag. Exchanges are basically huge mixers. If you deposit funds into an exchange and withdraw those funds there is no way to trace where the funds are going.

What makes you think that you're not required to provide KYC because you're from Europe? Have you not heard of AMLD5? Here is the entire policy available in every European language: https://eur-lex.europa.eu/eli/dir/2018/843/oj

Exchanges (and other financial institutions) are forced to save personal data for 5-7 years. After that you can file a GDPR request and have it removed.

Your 'factual issues' are non-existent. There were no policy changes regarding KYC since you joined. Here is a copy of their policy from 11/2019, which has exactly the same text regarding KYC: https://web.archive.org/web/20191115081956if_/https://www.kucoin.com/news/en-terms-of-use

You're trying to give your own interpretation to their policy while it's perfectly clear. There is nothing confusing about it and you have agreed to their terms when you created your account. The staff technically wasn't wrong about KYC being non-mandatory. As they said in your first conversation, something triggered their risk assessment system, resulting in them requiring KYC information. The other staff members didn't know this as first, but once they checked why your withdraw was halted they informed you about the reason and what information was required.

A civil lawsuit will be an absolute waste of your time and money and it will very likely be striked out before even making it to court.

Hello!
Dear user, please note that our exchange is focused on transparency. We need to make sure that our users don't engage in fraud. As a consequence, In connection with the AML/CFT and KYC Policy, EXMO will:

* monitor all transactions and it reserves the right to ensure that transactions of suspicious nature are reported to the proper law enforcement through the Compliance Officer;
* request the User to provide any additional information and documents in case of suspicious transactions;
* suspend or terminate User’s Account when EXMO has a reasonable suspicion that such User is engaged in illegal activity.

Please, provide the requested information, we will check it and make sure that you are not involved in fraudulent activities and the withdrawal will be unlocked.

This is not a scam accussation. Kucoin's policy is pretty clear about KYC, which you have agreed to when registering an account:


This doesn't mean that KYC is mandatory but they can require you to verify your identity in certain cases, so technically their support wasn't wrong when saying that KYC isn't mandatory. Trying to sell over $11,000 worth of a privacy coin is a valid reason for them to require identity verification. Kucoin has no choice but to follow these AML/CFT policies in order to remain compliant.

Did they make an announcement ahead of KYC's official launch or an immediate proceeding?

Based on the given proofs you have, it seems like your account is "too active" with thousands upon thousands of deposits and withdrawal which does not correlate to the age of your account (Aug 3, 2020) and having no KYC. In my point of view, this might be a counter measure of the exchange for money laundering since its rampant on the crypto industry.

they could be doing it for security, money laundering is a major risk and I believe every other exchanges have been fighting against money laundering, including kucoin, nothing to worry about if you're not doing anything illegal - kyc got some benefits as well, you can use that for your advantage

Maybe there support is not well coordinated. I notice that you are talking to different support which might result to a miscommunication. It happens to me on kucoin too and I’m a bit disappointed on the support. I keep repeating typing my case everytime I need an update.They are way behind to Binance support which  never leave chat until it solves. I was force to do KYC on kucoin just reclaim my account. I believe you might force KYC too. So far after that, No issue at all in kucoin at this point.