I have also had a failed changelly transaction for 3 4 days now.
This is very frustrating as they have neither refunded my eth or given me my bitcoin
despite multiple reports and tickets requesting such.
I used them 7 8 other times with no problems at all.
This time I sent .2 eth for btc and it says transaction failed.
CHANGeLLY Support WHERE ARE YOU
Either refund my eth or give me the bt coin I bought
TRANSACTION # d72fd3389317
Sorry! The transaction was not completed.
I have sent four tickets and this is the only very unhelpful reply I get:
Thank you for your query and apologies for the delayed reply. Unfortunately, our support team is heavily overloaded now.
We have forwarded your question to the technical department to get your funds pushed through.
They will attend to the matter and contact you as soon as possible.
Once your issue is resolved, you will be informed!
*No need to reply to this email in case your issue is resolved. Our support is heavily overloaded now.
Thank you.
Sincerely,
Changelly support team.