Has anything come of this?  I have 17 of them and 12 have at least one board that is defective.  Purchased all of them Jan 2020 or later.  What is Bitmain's stance on this?  Frustrating as I count all the down hashrate...

Any tips or suggestions?  I just emailed Bitmain support.  I have been a miner since the S1. 

thanks...


Boomin

Sorry in advance for the long story.   I sent in my R4 for a paid repair *although it was under warranty from China - it is cost prohibitive to send the entire machine back to China.  So I opted to send it to Bitmainwarranty in Denver.  Took about 3 weeks (this was 2 months ago) and cost me about $200 for the hashboard replacement.  The same unit failed about 3 weeks later.  Honestly cant remember if it was the same board or not.  I actually spoke to Yoshi directly *he picked up the phone!  He was super nice, he sent me a call tag and immediately started my 8.7 TH on the myrig comped site.  (I was impressed to say the least!)  A month or so later I received a bill from Ashli - for 2 hash boards replacement at 175 each and 25$ shipping.  I told her to look at the original order and notice that it was sent back with pictures showing only one hash board was bad.  Asked her to please speak with Yoshi as it was rework and there shouldn't be a charge.  This should have been a red flag for me - however I have a lot of experience with Bitmain china and Denver.  5 days go by and had not heard anything.  Copied Yoshi and Ashli on the next message and I almost immediately got an email apologizing and included a tracking number for my unit as it will be shipped out that day no charge.  I was ecstatic!  The unit showed up 4 days later, plugged it in and immediately noticed it wasn't my same machine.  Wrote it off as whatever, I don't care as long as it works!  It worked, but only 8.0 TH.  After a few days of back and forth with Yoshi, He had left for China I believe.  He called me upon his arrival to Denver (today the 28th) and offered me my original purchase price back in paypal as they no longer have any 8.7 machines - problem is street value of the 8.7 right now is 2-3k (at least from what I see on ebay)  he offered an S9 refurbished unit 12.5 TH which I thought wasn't too bad, but the problem is I have already sold them to a friend of mine for in home use.  BTW the 8.0 machine made it 12 hrs before a hash card failed - so now its half down too.  He is getting back to me today with "other options"  I will keep you posted.  So what started as the best customer service I have ever received from Bitmain, has me quite frustrated at the current juncture.  I sure hope we can find a mutually agreeable option - any ideas or suggestions?  Already asked if they had any L3's...

Boomin1
formerly boomin prior to the hack of this site....
 

I have to say - Bitmain is doing big things now.  I am sure the attitude changed when bitcoin jumped.  However, I just spoke with bitmainwarranty.  They sent me a free shipping label (because of recent repair to same machine)  they also activated my Virtual 8.7 TH on myrig.com   This is a huge change to the norm when working with Bitmain.  I would like to PERSONALLY thank them and let it be known that they are doing the right thing by taking better care of their customers. 


The reason this is a new account is because my account was hacked!  I was Boomin now I am Boomin1 - I know everyone is skeptical of praise to anyone or any company.


Boomin1

Is it true that bitmain is finally going to service under warranty in USA?  What about all of us that paid already to have it serviced in USA - and I had to buy a new network/hash card for one that was "under warranty"  Well I guess we will all find out.  The MyRig Rentals is going to give you hash for downtime?  This all seems too good to be true.  I hope that it is....But the other R4 dead hashboard latest link looked like a shameless plug for myrig.com Damn I hope I am wrong


Thanks for reading my rant.

I have a bunch of neptune controllers if anyone needs them. 

Boomin1

msg me

Yes, but it sucks.  You have to send the ENTIRE unit back to China.  I would recommend sending to Denver (It's not free but shipping was going to cost me almost 300$$!)

My unit was back in 13 days. 

Boomin1

(Formerly Boomin until someone hacked my account!)