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Showing 3 of 3 results by bounce87
important to all people with name mismatch
Hey,
im wondering all the time, why my name is after the basic verification JOHHAES, because my name ist JOHANNES and i dont think that I wrote it wrong!
is it anybody else, with that problem?
How i change the basic verification?
the support acts as if it does not understand me.
Request #612008
Will make some YouTube Stuff, if they dont change it soon, because im waiting long af.
Hey,
im wondering all the time, why my name is after the basic verification JOHHAES, because my name ist JOHANNES and i dont think that I wrote it wrong!
is it anybody else, with that problem?
How i change the basic verification?
the support acts as if it does not understand me.
Request #612008
Will make some YouTube Stuff, if they dont change it soon, because im waiting long af.
Explanation of the "2FA trick"
This is the way to get a quick response from the support.
You must submit second request, do not close the first
Click on "Submit A Request"
Then:
Please choose your issue below - "Two-Factor (2FA)"
Subject - "Remove 2FA"
Description - "Please, remove 2FA and verify my account"
Two-Factor (2FA) Issue - "2FA Removal"
Bot ask you to answer four questions
1) Your IP
2) At least one TxID from deposit / withdrawal history
3) Your current balances
4) Scans of your documents and fresh selfie with sheet of paper "Bittrex / Date"
Now your task is to wait for a response from the support (from 1 to 48 hours at the moment)
When admin answer you he can to remove 2FA but not answer on verification issue. In this case you need add a comment with your ask for enhanced verification because the necessary files you have already attached!
If he not response and just close your ticket for comments then try 2FA trick again and again!
You can try to solve the disabled problem too through 2FA trick because live admin answer you!
Be persistent, write only politely and you will succeed!
It's work! I confirm this!This is the way to get a quick response from the support.
You must submit second request, do not close the first
Click on "Submit A Request"
Then:
Please choose your issue below - "Two-Factor (2FA)"
Subject - "Remove 2FA"
Description - "Please, remove 2FA and verify my account"
Two-Factor (2FA) Issue - "2FA Removal"
Bot ask you to answer four questions
1) Your IP
2) At least one TxID from deposit / withdrawal history
3) Your current balances
4) Scans of your documents and fresh selfie with sheet of paper "Bittrex / Date"
Now your task is to wait for a response from the support (from 1 to 48 hours at the moment)
When admin answer you he can to remove 2FA but not answer on verification issue. In this case you need add a comment with your ask for enhanced verification because the necessary files you have already attached!
If he not response and just close your ticket for comments then try 2FA trick again and again!
You can try to solve the disabled problem too through 2FA trick because live admin answer you!
Be persistent, write only politely and you will succeed!
After disable 2FA, i left a comment - "why my another ticket #XXXXX have no one answer by support team?" and got enchanced verified and apologies
I did exactly what was written in the green part and it worked, thanks and praise be to Allah!
My account was not disabled though. I only applied for an enhanced account verification.
how long do you wait, after you open your 2fa removal ticket?
have hope now.