I have tried to pay at a gas station, paid there before at least 50 times, now the card was refused, but money are gone! Also, no transaction history whatsoever displayed, not even declined one.
Stay away, they are clearly having big, big troubles!
That's the kind of issue I'm facing right now too. Wirex says they are in contact with the bank trying to figure out what is going on.
if money still in ur card & u can't use them, u should check ur card if it is still active or canceled ( just try to get ur pin code by using the phone number of mychoicecorporate if it's canceled they will tell u that ur card is canceled).
my cards was canceled by using an invalide pin from 4month ago but the problem fixed after contacting mychoicecorporate support at this address: support@mychoicecorporate.com.
i think the problem is fixed .. i loaded my card without any problem.
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Re: Bitcoin debit card
by
br4v37
on 25/10/2016, 14:02:04 UTC
after support intervention money are back to my btc wallet .. now i'm waiting their answer if card load problem fixed or not before try load my card again.
no answer to me from suport been 4 days this is the worst service i have seen suport is sleeping
i tried to use e-coin support form yesterday but no ticket created no feedback received .. but this morning i tried to contact wirex support at this address: support@wirexapp.com
the ticket created automatic & i got 3 feedback until now .. so try to send them an email from the same email u use in e-coin.
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Re: Bitcoin debit card
by
br4v37
on 25/10/2016, 11:42:13 UTC
i got an answer from Alena, She tell me that the support is looking to my problem.
i think they works on the problem, so we hope they will fix it soon
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Re: is e-coin support still available
by
br4v37
on 25/10/2016, 10:53:49 UTC
thanks extrabyte
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Re: Bitcoin debit card
by
br4v37
on 25/10/2016, 10:33:18 UTC
i think there is lot of problems
i can't acces to my wirex account it's freez in Two-Factor Authentication ( the same account works fine in e-coin )
i dont know whats going on with e-coin it's more than 1h and my last trasfert to my wallet still in pending
If I remember correctly , It should get at least 3 confirmations before It gets added to your wallet. (It's mostly the card loading which people are having an issue with and not loading the BTC account)
it's okay now i can see it on my wallet but after 3h
about card loading, the problem still exist .. my last card loading still not processed from yesterday morning & i can't see money on my card until now
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Re: Bitcoin debit card
by
br4v37
on 24/10/2016, 21:13:12 UTC
i dont know whats going on with e-coin it's more than 1h and my last trasfert to my wallet still in pending
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Re: Bitcoin debit card
by
br4v37
on 24/10/2016, 14:50:44 UTC
Hi,
i have a problem with loading my card, i sent money from my wallet to my card but my card still with same amount nothing added. i tried to contact the support but no answer.
can u check it please.
Thanks.
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Topic OP
is e-coin support still available
by
br4v37
on 24/10/2016, 14:44:15 UTC
Hi,
i have a problem in loading my e-coin card, i tried to contact the support as i do before.
but i didn't reveive any feedback.
alsoi i can't access to https://help.e-coin.io/ to check if there is an open ticket for my problem or not.
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Re: E-coin Cancelled My Card
by
br4v37
on 20/05/2016, 22:58:32 UTC
the problem fixed After Contacting Mychoice support .. thanks wirex for the good feed back.
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Re: E-coin Cancelled My Card
by
br4v37
on 20/05/2016, 09:05:32 UTC
After contacting mychoicecorporate support .. i think the problem is fixed.
i got this email from mychoicecorporate this morning.
Quote
Hi,
Thanks for the confirmation,
Please be informed that we have moved your card status to active.
Kindly get back to us if any difficulties.
Sincerely, Cardholder Support
still check the withdraw from atm.
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Re: E-coin Cancelled My Card
by
br4v37
on 19/05/2016, 07:58:41 UTC
I got an email from e-coin support this morning. just still waiting.
Quote
Mikhail R. (Wirex Limited)
May 19, 06:38
Hello. Just a brief note. Your card was blocked by the bank and we will ask them to unblock it or tell the reason of blocking. Keep posting you after we will receive their answer.
Kind regards, E-Coin Team
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Re: E-coin Cancelled My Card
by
br4v37
on 18/05/2016, 08:46:48 UTC
i still receive good feedback from Wirex.
the problem still exist .. hope they will fix it soon.
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Re: Is Xapo a scam ? be carreful !!
by
br4v37
on 18/05/2016, 00:01:02 UTC
i know .. me too my card still can receive btc/usd load but after calling mychoice to check the pin i found that my card is cancelled .. i ask u to try get ur pin code by phone to check if ur card still active or cancelled.