I went ahead and filed a claim against AurumXchange with the VFS network. Maybe other people can learn from my mistakes. My money is gone but you still have yours. Don't give it to AurumXchange. Maybe the website will work for you but if it doesn't, your money is gone forever. I used it a couple times before this but it was not working right as of yesterday and no attempt has been made to fix it so you could lose your money.
AurumXchange General Manager Roberto Gutierrez idea of customer support is to make lots of false claims and accusations about the customer so that the customer has to prove every single lie made by AurumXchange is really false. I thought that if I proved all of Robertos lies and accusation were false that he would admit he was wrong and do the right thing. But after I proved all of his lies about me were false, he just kept calling me a liar and a thief and a scammer.
If you search this forum and see how Roberto treats the Paxum reps that is exactly how he treats people whose money he stole when they ask for it back. I have spent the last 2 days trying to prove all his unfounded accusations false. I would never even have bothered if I knew what I know now.
It doesn't help to try to prove Roberto's lies false. Roberto knows his claims are false. He makes those false claims because it benefits him to do so. This is how he can get away with never paying the money he owes and never admitting that the accusations were false.