in 2017 it was an outside hack and lack of properly IT security. On that occasion Nicehash took responsibility and did not overreact. In 2020, they downloaded miner from an unreliable source and then panicked and started slandering and spreading FUD. He compared the two occasions as justification for their recent over reaction. That casually equivalency by people is why NH will get away with this recent shit.
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*allegedly* an outside "hack".