guys about faking volume, this doing almost every exchange. I remember first weeks of Binance and their fake trades :-) Its marketing trick, but important trick. Without "volume" you cant get goo money for listings, users etc. So you must generate some volume, liquidity... if they will be successful, they don't need do this.
Also communication - you really think, that after airdrop you will get reply on e-mail? They must be getting thousands of emails every day, specially from guys from poor countries who want to sell their free coins for 5 USD and withdraw. Give them few weeks, 2, 3 months, then we can rate support.