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Showing 4 of 4 results by cactusthinking
Hi btc-e.com,
Please help to handle this ticket #IGJ-368-15949.
I deposit $1K+ to your account through Egopay this Monday(2 Jan.) , but never received in my account til now nor received any ticket feedback from Support system this ticket is always open. I'm very anxious about this.
Update:
my problem was resolved by btc-e stuff. thanks ,btc-e team.
Please help to handle this ticket #IGJ-368-15949.
I deposit $1K+ to your account through Egopay this Monday(2 Jan.) , but never received in my account til now nor received any ticket feedback from Support system this ticket is always open. I'm very anxious about this.
Update:
my problem was resolved by btc-e stuff. thanks ,btc-e team.
I was trying to change to OKPay to BTC-E,due to the egopay to btc-e issue ,My $ is in btc-e's account but not deposited to my btc-e account, Saw you post, need more consideration for switching to OKPay.
Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.
Can you please help to look at it? it's more than 72 hours, didn't get any reply. the ticket number is #IGJ-368-15949
Thanks in advance.
I tried to deposit $1000+ to btc-e through egopay on 2nd Jan. Monday , the money on egopay account is successfully sent to btc-e's account, but didn't appear in my btc-e account. I raised ticket to the support site,but currently I still didn't get any replies, it's more than 72 hours. Have you encountered this kind of issue, Guys?