Morning all, hope you all had a lovely weekend!

There was some pretty intense action in the US Open, especially in the Women's finals. Do you agree with the umpires decisions?

Looks like we got a fair few messages over the weekend, so I'll work through them now and put responses below:

@zelkinz Thanks for the clarification. Our margins are a little different and we do offer additional markets when compared to Pinnacle. I'm passing on your messages to our sportsbook team where they are currently discussing the recent MLB updates and what can be done to further improve. I'll make sure your feedback is taken into consideration.

@marlboroza We don't enforce KYC to every player, as far as i'm aware it's used when some red flags are raised - such as in this case where a player requests a withdrawal without having used any of their funds. This is to comply with AML laws.

In the case being discussed the minimum stakes for the desired market were visible, they just weren't checked by the player before deposit. I still took the players side as I wasn't happy with how much higher the minimums were, so I issued bonus funds to allow them to make the original bet, as well as seeking a way to allow them to withdraw, which after escalation was processed in full.

@SyGambler I was responding at the time but it might have been in the thread in the 'Scam Accusations' sections. I'm very aware of how much people worry when there is a lack of response and always try to keep people updated when there are ongoing issues.

@jreister I'm really sorry about that, I've checked our rules and it seems that since 2 sets were played the result stands. Although technically correct it doesn't sit right with me as a community representative, so i'm going to put forward a request that we re-evaluate how we handle the grading in these situations going forward.

@chico7889 Really sorry about the delay and I'm glad it's finally been issued. Unfortunately we don't have coverage on social media and forums over the weekends, so our live support channels are usually the best place to go for updates on a delay. I'll call our support teams now and see if there was a reason for the delay beyond the high number of requests over the weekend.

@4x4et Please stop spreading FUD, you know nothing about the above players withdrawal and trying to frighten our players isn't welcome. As you can see they were paid out after an unfortunate delay, which I am currently investigating.

@lw13 We do have payment teams working over the weekend, but it's also when we tend to see the most sportsbook and casino action so we can sometimes see larger queues for withdrawals. I'll check on the progress of your withdrawal now and get back to you asap.

Thanks very much,

Ronnie @ Cloudbet

Yes, seems to be the case...its unfortunate because delaying on withdrawals really keeps potential customers away...

before i deposit a substantial amount, ill test the site first....and just so disappointed with withdrawal procedures....

looks like have to wait til they go in to work...lol

I bet there 20x more guys in your situation right now, just they dont post about it on BTCTalk

As I said, this bookie is one giant scam.

I’m facing same problem again too. They are escalated to payment team.
I believe they will make a payment to their members on weekday as I know payment team are not working on weekend.