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Showing 8 of 8 results by chubbychecker
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 11/04/2013, 14:03:43 UTC
Update:  Received an email from bitinstant saying my order was processed.

And it has been, somewhat...  Here's what I sent back:

Thanks, I received 1.6075 btc. About half of what I should have received. I entered $300 on the initial web page, but then entered $600 on the dwolla page. $600 was taken out of my dwolla account.  I ordered around the 180s, so it makes sense (300/1.6075)=186~.



Ursay, can you open a ticket for this issue?
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 10/04/2013, 15:41:41 UTC
How many posts do you need to send a PM? I tried sending URSAY a message, but it didn't appear in my outbox

Doesn't appear in the outbox unless you check the option that says "keep a copy in my outbox" or something similar
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 10/04/2013, 14:31:54 UTC
Any update on the "4/10 list?"
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 09/04/2013, 21:58:52 UTC
I'm about at my wit's end.  Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement.  Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do?  Drive to their office to get someone's attention on where my 600$ went?  Process my order or refund my money, this is absolutely unacceptable.

4/10 list.  Smiley

What does this mean?  My order won't be processed until tomorrow?  Even with my email yesterday asking for help?
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 09/04/2013, 21:26:32 UTC
I'm about at my wit's end.  Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement.  Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do?  Drive to their office to get someone's attention on where my 600$ went?  Process my order or refund my money, this is absolutely unacceptable.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 09/04/2013, 19:39:05 UTC
Order ID b3b274cc-af89-4891-8b94-88e10648970b

Fraud check failed, no idea why.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 26/02/2013, 04:20:19 UTC
Quote
Order failed - please contact support@bitinstant.com
Failed verification too often - giving up

My order failed but funds have been removed from my dwolla account.

Order ID 55cf71af-8c56-4b88-9650-b4bbe1ca49ec
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
chubbychecker
on 09/01/2013, 19:33:41 UTC
Made a transaction this morning that got the "Dwolla failed verification - unable to locate" error and the funds have left the dwolla account.  Can someone take a look?

Order ID    6b20a8f4-ba34-49e3-86fd-56a83f93f962
Quote ID    4bc9f455-1e9e-43b7-84e4-e5b38ca3d1c1
Event ID    65065fa5-51e1-4607-bca3-4e945c7c0ea3

Thanks,

Chubby