Search content
Sort by
Showing 20 of 45 results by cubism4nerds
)Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey everybody I'm back to try and help with your issues as much as possible...
Have you looked into my issue? You have not responded to my posts or my PMs.
I would need to escalate your issue so it is best served thru bitinstant.com/contact
Already been through there, and it's been past 24 hours.
Can you not manually push it through?
I'm sorry but your issue will not allow such a solution.
Well...am I supposed to just wait? It's been quite a while.
Our support agents are working through a large back log. I'm sorry for the delay.
Are you doing it via chronological order?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey everybody I'm back to try and help with your issues as much as possible...
Have you looked into my issue? You have not responded to my posts or my PMs.
I would need to escalate your issue so it is best served thru bitinstant.com/contact
Already been through there, and it's been past 24 hours.
Can you not manually push it through?
I'm sorry but your issue will not allow such a solution.
Well...am I supposed to just wait? It's been quite a while.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey everybody I'm back to try and help with your issues as much as possible...
Have you looked into my issue? You have not responded to my posts or my PMs.
I would need to escalate your issue so it is best served thru bitinstant.com/contact
Already been through there, and it's been past 24 hours.
Can you not manually push it through?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I know this isn't a bitinstant issue per se but considering I need it to use bitinstant I suppose it sort of is. I'm glad to see the PayPal option back on BitInstant but now no option on the mtgox site to allow me to withdraw via mtgox USD coupon code, is there a hold on coupon codes coming from mtgox at the moment? I was getting ready to transfer more funds from mtgox via bitinstant too before the freeze happened .
.We hope to have that feature restored soon!
Quote ID b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID 5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive) 3.99%%
Amount you paid $400.0 USD
Amount you will receive $384.04 USD
Destination exchange MtGox
Destination account M95372477X
Order event log
Timestamp Event ID Event type
Sun Apr 7 20:27:00 2013 5948bd5a-0643-44fc-af1f-fc1e613de44e Quote for new transaction
Sun Apr 7 20:58:32 2013 8b732296-d944-4a85-8daa-b11cd22251dd New Order
Sun Apr 7 20:59:46 2013 f66455ad-99cd-402b-952b-67bd6d3530e7 MTGox Order Loading
My information again. The money is STILL not there.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey everybody I'm back to try and help with your issues as much as possible...
Have you looked into my issue? You have not responded to my posts or my PMs.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I know things are crazy right now but I tried to deposit into MtGox via a ZipZap bill and I didn't receive any kind of QuoteID or EventID or anything to track it from you guys. The only thing I have is the ZipZap reference #27832823 or my email.
All new issues are logged at...
bitinstant.com/contact
Thanks.
But it is REQUIRING me to put in a QuoteID to submit my ticket. Hence my question here.
Use your browser's history to go back and retrieve your order / quote ID # perhaps?
URSAY, any update on my issue? It's been a while!
Anyone still doing DWOLLA => MTGOX 1:1?
Thanks.
Thanks.
you're not in USA?
I am, awaiting Gox verification.
Bitzing is a scammer.
Good to know. How so?Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, you put me on your list yesterday. I still can't submit a ticket through the website.
My order was short half a coin due to the execution price being $113 when the real market value is closer to $80.
Are you going to do anything about this?
My order was short half a coin due to the execution price being $113 when the real market value is closer to $80.
Are you going to do anything about this?
So your first issue was resolved and now your wanting to open another issue regarding execution price? Yes?
Yes, that is correct.
You will need to log this new issue at...
bitinstant.com/contact
Good to hear that we got your first issue resolved!
Hi URSAY,
I've submitted my information to you a couple times now (was put on multiple lists). I also submitted a claim on the website.
Please help. Thank you.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Ursay you tried to do a couple of manual pushes to my account at Mtgox how about if you do a push to my pay pal account. You have my E-mail so I can get my money and get of this nightmare. I am on the April 9th list. 
You issue does not have this same type of solution. Sorry!
Can you tell me what my issue are ?
I tried to push your order thru on the 9th and today. I hope you still see something from my push. If you don't then a level 2 support person will take care of it.
Can you push mine thru as well...been waiting for enough time now.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I'm trying to figure out if I can use bitinstant for an exchange other than Mt. Gox. Is that possible? I only see Mt. Gox in the dropdown, but I know there are other ways to get bitcoins. All I know is that Mt. Gox is having a lot of issues right now so I don't want to go that way.
Well, I think they have removed some/most of the pay to options recently. I don't know why. Which is what I came here to ask.
GOX halted trading today so it was an unusual day in the Bitcoin world. We will be back up with even more new features soon!
How about getting me my money before adding new features.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".
Is there any other information I can give you that will help expedite this process? I want to help you help me.
Is there any other information I can give you that will help expedite this process? I want to help you help me.
bitinstant.com/contact
I was on the 4/9 list...
Has it gone through? I don't want to just be passed from list to list - it's ridiculous.
If you have been reading my posts and sig you would already know that this is not the case.
Then wat will moving me from one list to another without keeping the order do?
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".
Is there any other information I can give you that will help expedite this process? I want to help you help me.
Is there any other information I can give you that will help expedite this process? I want to help you help me.
bitinstant.com/contact
I was on the 4/9 list...
Has it gone through? I don't want to just be passed from list to list - it's ridiculous.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
OrderID: 3d08445a-1256-4a68-8086-da4cc88215a5
Been waiting for over a week
http://i.imgur.com/sdfsdV9.gif
Been waiting for over a week
http://i.imgur.com/sdfsdV9.gif
And...?
Do you have it now???
Waiting as well!!
This is a bit aggravating (responding to PMs would be good too).