Ninjastic
Search content
Sort by
Showing 4 of 4 results by daniele1975
Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
daniele1975
on 24/11/2016, 00:45:31 UTC
Quote from: Wirex on November 23, 2016, 01:54:49 PM
Quote from: Zebedee23 on November 12, 2016, 11:30:36 AM
card loading down once again!!!?
edit: works, if you get 'service unavailable' just keep trying to load, worked eventually for me

We apologize for the inconvenience. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.


Really working normally? Your dev team can't solve my problem more then 3 WEEKS!!! Ticket ID: 21992

_______________
My first post was:
 Re: Bitcoin debit card
November 01, 2016, 09:37:31 PM

I don't get my bitcoins today. I got this error:

Buy Failed - Ref 63adcb8456014345b3db36380fba4b77

# 1353719 EUR->BTC   Pending   BTC+0.149023

Please complete my order, thank you
Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
daniele1975
on 10/11/2016, 10:55:46 UTC
Quote from: Wirex on November 09, 2016, 12:58:37 AM
Quote from: daniele1975 on November 08, 2016, 06:50:40 AM
I don't recommend anyone to use e-coin now. My problem still not solved. There was mistake in their system and they don't add this money to my bitcoin account balance:
 # 1353719 EUR->BTC   Pending   BTC+0.149023

They do many corrections on my account. First time they add me 350$, then remove this balance then add me 85$ then again remove this money.

Yesterday there stupid team give me this reply:

Hello,
I've recalculated your transactions, and your balance should be consistent at the moment.
Our dev team confirmed the same.

Kind Regards,
Den

My  balance now: Bitcoin Account Balance
฿ 0.000000
$ 0.00

E-coin if you think that i'm not right show me transaction where i transfer BTC+0.149023 to my bitcoin wallet. You can't show me this because you steal this money.

DON'T USE THIS SERVICE. your money can be disabled any moment.

Hello. Sorry for the silence. Yes, we got some issues in the past 2 weeks. Yes, we solved each and every case of our user. If you still have issues with the platform, Please, give me your support ticket number and I will contact the support team as soon as possible

Support ticket ID: 21992

Last reply from support:  
Wirex Customer Care Team (Wirex)
Nov 8, 21:22 UTC
_______________
Hello,
Your issue is escalated to appropriate team, and we will get back to you after the response.
We hope for your understanding and patience.
Kind Regards,
Den
______________

MY ISSUE STILL NOT SOLVED TILL NOW!!!
I have only virtual card from your service. Your dev team must calculate how much money i receive on my virtual ecoin card for the last 30 days from paypal and how much money i transfer to my bitcoin balance. And they must find diference in 0.14 btc. It's easy and fast. I don't understand what they are doing already 2 weeks.

WIREX your service is TERRIBLE!
Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
daniele1975
on 08/11/2016, 06:50:40 UTC
I don't recommend anyone to use e-coin now. My problem still not solved. There was mistake in their system and they don't add this money to my bitcoin account balance:
 # 1353719 EUR->BTC   Pending   BTC+0.149023

They do many corrections on my account. First time they add me 350$, then remove this balance then add me 85$ then again remove this money.

Yesterday there stupid team give me this reply:

Hello,
I've recalculated your transactions, and your balance should be consistent at the moment.
Our dev team confirmed the same.

Kind Regards,
Den

My  balance now: Bitcoin Account Balance
฿ 0.000000
$ 0.00

E-coin if you think that i'm not right show me transaction where i transfer BTC+0.149023 to my bitcoin wallet. You can't show me this because you steal this money.

DON'T USE THIS SERVICE. your money can be disabled any moment.
Post
Topic
Board Exchanges
Re: Bitcoin debit card
by
daniele1975
on 01/11/2016, 21:37:31 UTC

I don't get my bitcoins today. I got this error:

Buy Failed - Ref 63adcb8456014345b3db36380fba4b77

# 1353719 EUR->BTC   Pending   BTC+0.149023

Please complete my order, thank you