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Showing 7 of 7 results by debbyjean
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Re: Problems with tor and the forum
by
debbyjean
on 20/07/2013, 18:06:43 UTC
Yes, I just learned that I am "banned from posting . . ."

Using the TOR browser, I just switched identities and then I was no longer banned.

So, switching identities in the Vidalia Control Panel seems to solve the problem.

debbyjean
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 14/02/2013, 20:17:12 UTC
Yankee,

I am unsure if my PMs are getting through. I posted a message on this forum, emailed customer service, and have sent a couple of PMs.

Sorry to trouble you, but my transfer from dwolla failed. Could use your help.

Quote ID   f4cddf33-6a72-42a0-87fa-8db8eefb959f

Thanks for your help,

debbyjean
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 14/02/2013, 18:06:10 UTC
Dear Yankee,

I am having troubles with a transfer from Dwolla. I received the following error messages:

   “Dwolla failed verification - unable to locate” and
             “Failed verification too often - giving up”

I would appreciate your help with Quote ID: f4cddf33-6a72-42a0-87fa-8db8eefb959f

Thanks much,

debbyjean
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 26/01/2013, 18:37:35 UTC
Yankee

Thanks again for your personal assistance!

debbyjean
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 26/01/2013, 04:13:13 UTC
Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Details: f2e6082e-1853-496e-8ff2-7d4f7fa7188b

thanks for your help
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 05/01/2013, 18:55:14 UTC
Thanks for your personal help, Yankee!

The bug seems to be with Dwolla. Although the BitInstant site showed that the transfer failed Dwolla verification, about one minute later Dwolla sent me a confirmation email saying that funds were successfully sent to bitinstant.

Thanks for stepping-in to resolve this.

debbyjean
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
debbyjean
on 05/01/2013, 10:58:17 UTC
Dear BitInstant Support,

HELP! Once again, my transfer from my Dwolla account to a bitcoin address has vanished into the ether.

The Quote ID is 93f86478-712f-4019-a83e-f476a675fd8b

Would one of you please see what happened here?

I have exchanged emails concerning past similar delays with Gareth, Charlie, and most recently, Rachel. Each has been helpful in 'manually' sending the transfer on through.

The problem now, as with many past times, is that from eight hours ago, when I sent the "instant" transfer, until one of the BitInstant staff members gets out of bed and checks the support@bitinstant email, I get no response to my emails or phone calls.

As your status page says, "waiting . . ."

So, while waiting for the "instant" transfer, I registered for this very helpful forum.

QUESTION: Can anyone recomend an alternative to using BitInstant?

Thanks for the help.

debbyjean