I had a phone call from DHL this evening regarding paying my import tax for a delivery, I called to inquire who it was from and it was from BA. I ordered a X1 directly from them back in November, I've had no emails from BA regarding my order at all so this came as a surprise.
I had requested a refund about a month ago but never heard anything back from them apart from their automated response about submitting a ticket. So I'll just sell my X1 on ebay when it turns up just to try and make the money back on it rather than waiting on ROI.